Or1 Field Resource
2 weeks ago
At KARL STORZ, we believe in not just creating jobs
but building careers. As a family-run company,
we understand the value of long-term relationships and
actively work on promoting them.
When YOU grow, we grow.
**Location**:El Segundo, CA, US, 90245
**Company**:KARL STORZ Endoscopy-America, Inc.
**Pay Range**:$79,500 - $115,300
**ID #**:3061
**I. Job Purpose and Core Tasks**
Develop and deploy workforce management strategies nationwide. Partner with managers in identifying demand, then propose and schedule resources to meet the demand. Ensure the right number of skilled resources are in place at the right time to handle forecasted workload. Identify gaps in coverage and propose solutions for the best customer experience. Attention to detail is critical for success. Must have the ability to work well under pressure, with the ability to multitask.
**DUTIES & RESPONSIBILITIES**
**Responsibility**
**Description**
- Align Availability and Demand
Facilitate weekly execution of expertly matching demand to availability, highlighting risks and mitigation plans
Create a skills inventory database to help with “matching” demand
- Lead Forecast Reviews
Lead national forecasting reviews with all stakeholders to socialize and solidify forecasts on a monthly basis
- Collaborate Cross Functionality
Work with national leads to understand the details of the demand, including nuances and red flags with internal and external customers
Identify Risks
Proactively look for capacity risks at a regional and national level. Communicate risks in real time.
Lead Communication Framework
Lead in establishing a communication framework between the “inventory/resources”, management, and “customers”
- Resource Partnership Management
Lead in demand planning of 3rd party resources that are contracted when our internal capacity is maximized
- Infrastructure Management
Manage the digital and non-digital toolset that supports capacity planning
Administrate a Workflorce planning system
- Customer Success
Ensure “inventory/resources” arrive on-site for a successful installation
-Summary KPIs
The Practice Leader position will be measured on the following Key Performance Indicators (KPIs):
**Metric**
**Description**
- Forecast Accuracy and Demand Planning
Provide a monthly demand forecast, National KPI standard to be determined
- Communication Framework Standards
Pass monthly audits of adherence to communication standards
- Inventory Management
Pass quarterly audits of inventory maintenance
- 3rd Party Spend
Provide a quarterly spend and forecast report, with established KPIs to 3rd party partner
- Cost Containment
Reduction in travel costs due to proper capacity planning
-Responsibilities:
Align availability, forecast, and demand
- Forecasts demand, identifies availability, schedules resources to meet demand
- Create best capacity plan for our business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, Operational Flexibility, and Cost Effectiveness
- Identifies opportunities to improve the balance of workload between sites and works with key stakeholders to develop procedures and business rules to achieve desired results.
- Works closely with leadership to ensure resources are adequate to deliver a successful customer experience
- Initiates the design, development, and implementation of projects that optimize staffing, scheduling, shifts.
- Co-manages a resource database to measure performance of all resources for each technical discipline.
- Reports weekly and monthly on need, forecast, and capacity
Collaborates cross functionally
- Establishes a regular cadence with leads and managers to communicate performance, forecasts, insights, and recommendations
- Creates a communication Framework by which national managers can effectively request and schedule resources
Resource Partnership Manager
- Analyze and optimize spend and utilization metrics associated with 3rd party resources
- Formalize working relationships with 3rd party supplemental labor forces, which serve to fill internal resource gaps when needed
- General business development with partners
Infrastructure Management
- Administrates a workforce planning toolset, both digital and non-digital. Oversees the infrastructure to perform the functions of the role.
**II. Minimum Knowledge, Education and Skill Requirements**
Required
Minimum years of relevant work experience:
- Requires at least 3-5 years relevant experience with Workforce Management tools
- 3-5 years of project and program management experience
- Proven track record in process improvement
Minimum education, certifications and/or credentials:
- Bachelor’s Degree (Finance or Business preferred) OR 10-15 years of relevant work experience
Minimum soft skill requirements:
- Comfort in ambiguous or high stress situations
- Track record of working collaboratively in a matrix-ed environment
- Demonstrated outstanding personal leadership
- Demonstrated pattern of intell
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