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Game Master
3 months ago
Inferno Escape Room is one of the top-rated and fastest-growing Escape Rooms in Tempe. We have 4 open games and are working on opening our 5th game this year and are looking to hire a game master.
Your job as a game master is to greet customers as they walk in the door, watch over them and give hints and clues as they play games, and make sure they are having a good time.
This is a very fun and exciting job for someone who wants to work in a great environment.
**Due to the On-Call Nature of this job, you must live within a 10 min drive in traffic to our location. Areas acceptable are Tempe, South Scottsdale, and West Mesa. Any other areas of town will experience rush hour traffic since most of our weekday games are early evening. THIS IS NON-NEGOTIABLE. DO NOT CONTINUE IF YOU LIVE TO FAR AWAY**
Job Tasks:
- Greet customers, answer questions, and explain game rules
- Watch customers using monitors and audio to follow gameplay to assist with questions, clues, or any game failures
- Monitor and address players that break rules or destroy property
- Answer phone calls or texts and complete bookings for customers
- Take payments for bookings
- Upsell customers on other game experiences
- Reset games for the next players
- General cleaning of floors, bathrooms, game rooms, and trash
- Be able to modify gameplay in the event of puzzle failures
- Complete minor repairs that may include screwdrivers, hammers, or glue
**Requirements**:
- **Have played at least 3 escape rooms**:
- **Must live within 10 mins of location for On Call shifts**:
- **Must be available to work Saturdays 1pm-12am NON-NEGOTIABLE**:
- **(Do not continue if you do not meet these first three requirements)**:
- The ability to show up to on time
- Fun and cheerful personality
- Must have reliable transportation
- Must have open availability during the week, either assigned or on-call shifts
- Have an extreme eye for detail
- Excellent Time Management and Multi-tasking skills
- Able to learn quickly
- Must be a team player
- Must be able to work independently
- Must have good social skills.
- Must be a problem solver.
- Must have a can-do attitude
- Must be able to think quickly and react to issues
- Ability to complete minor repairs and troubleshoot errors
- Must be able to handle confrontation if customers are breaking rules
- Computer Savvy
Preferred:
1 year customer service experience
Prior Game Master experience
Escape Room Enthusiast
Pay:
Base Pay starts at current state minimum wage. $14.35 per hour plus tips and bonuses
Bonus Pay:
There are bonus pay programs to reward employees for upselling products as well as encouraging reviews. There is no limit, so employees can end up making $15-$30 per hour based on their selling skills. Fully trained staff average $24/hr.
**Job Type**: Part-time
Pay: $14.35 - $28.00 per hour
Expected hours: 1 - 15 per week
Schedule:
- 12 hour shift
- 4 hour shift
- Evening shift
- Every weekend
- Holidays
Application Question(s):
- Due to many shifts being on-call, you must live within a 10 min drive (in traffic) to our facility (located of University and Price near 101). Do you have reliable transportation (public transportation is not considered reliable) ? Please indicate how long your commute would be and what major cross streets you will be traveling from. DO NOT CONTINUE IF YOUR COMMUTE TIME IS MORE THAN 15 MINS IN TRAFFIC
- A majority of this job is performed in a monitor room watching and listening to players through the cameras. You will be working in tight quarters. Because of this, we do not hire any employees who smoke cigarettes or marijuana or anything else that smells due to the sensitivity of those smells by current staff. Please confirm you do not smoke.
- The job starts at $14.35 an hour, but you are awarded bonuses for selling second games or gift cards and for google reviews. Tips from players are also quite common and can range from $2-$50 depending on the size of the group. Game Masters can take control of their paycheck based on their hard work and selling skills. Once training is complete (3-4 weeks) game master typically make $22-$28 per hour (includes tips and bonuses). However, due to the unstable hours, this job does not pay enough for someone who needs to be reliant on this income. Please explain why this pay structure and un-stable schedule will work best for you.
- How many escape rooms have you played before? DO NOT CONTINUE IF YOU HAVE NOT PLAYED AN ESCAPE ROOM BEFORE
- What is the total minimum weekly amount of money you must make to accept this job?
- We are looking for someone who can begin training immediately and will be available full-time during the Summer. Please indicate your normal availability and also indicate any specific dates in June through August that you will need off due to planned events or commitments. Due to our busy nature during the summer months, we cannot accommodate any requests for time off during any major holidays (Father's Day, Ju
