Operations Manager

2 weeks ago

Norwalk, United States Hoseki, Ten Homakase Full time

**Operations Manager Job Description**

The Operations Manager will support the operations of three business units: Hoseki, Ten Homakase, and our new Chinese concept.

This will be an opportunity to develop a new restaurant, and help implement changes to streamline and support current operations. The Operations Manager will work extremely closely with management and ownership and gain exposure to all aspects of what it takes to run a high functioning restaurant and catering business.

**Responsibilities**: Your role will be multifaceted, touching on various aspects of our operations.
- _Concept Development:_ Play a pivotal role in the development of our new Chinese concept, from branding and menu design to restaurant layout. Ensure the concept aligns with market trends and our overarching brand ethos.
- _Operational Management & Staffing:_ Work closely with the management team as an opening manager, overseeing all operational aspects of the restaurant's launch. Lead recruitment, training, and development, fostering a culture of excellence and teamwork.
- _Systems and Procedures Optimization:_ Continuously evaluate and update operational systems and procedures to improve efficiency, reduce costs, and enhance the customer experience. Implement best practices in inventory management, staff scheduling, and quality control.
- _Sales Management & Event Operations:_ Spearhead the sales strategy for catering events, ensuring a high conversion rate and outstanding client satisfaction. Oversee the end-to-end operations of catering events, from initial client consultation to post-event feedback.
- _B2B Sales and Partnership Development:_ Actively seek and establish strong relationships with caterers, event planners, and venues to secure lucrative B2B sales opportunities. Develop and implement sales strategies that align with our brand's vision and market positioning.
- _Digital Marketing & Social Media Oversight_: Manage and grow our Instagram presence, crafting engaging content that highlights our unique offerings and attracts a dedicated follower base.
- _Event Support and Staff Coordination:_ Provide hands-on support during live events, including serving and staff coordination, to ensure seamless execution and exceptional guest experiences.
- _Marketing Partnerships:_ Identify and develop strategic partnerships that enhance our brand visibility and attract new clientele. Collaborate with marketing teams to create promotional campaigns that resonate with our target audience.
- _Front-of-House (FOH) Support:_ Provide exceptional service as a member of the FOH staff when needed.

**Requirements**:

- A passion for food, hospitality, and Chinese cuisine
- 2+ years experience in restaurant operations
- Excellent verbal & written communication
- Preferred Bachelor’s Degree or Certification in Hospitality-related field or equivalent expertise gained from time on the job
- English fluency

**Pay**: You will receive an annual salary ranging from $60,000-80,000 disbursed via weekly paychecks. Additionally, you will be eligible for an annual discretionary performance-based bonus as well as sales commissions on catering events.

**Location**:This position will be a hybrid position with restaurants located in Manhattan and Norwalk, CT. A majority of the role in the first few months will be in the restaurants as you familiarize yourself with the operations.

**Schedule**:The restaurant industry is a dynamic and flexible one. You will generally work five (5) days a week with two consecutive days off, likely Sunday & Monday or Monday & Tuesday. Your hours will vary, encompassing both operational tasks (working in the Chinese restaurant) and administrative duties (managing the Homakase business). Just as we adapt and work flexibly, we expect the same dedication and flexibility in aligning with the demands of the restaurant industry.

Pay: $60,000.00 - $80,000.00 per year

**Benefits**:

- Employee discount
- Flexible schedule
- Paid time off
- Referral program

Schedule:

- Day shift
- Evening shift
- Weekends as needed

**Education**:

- Bachelor's (preferred)

**Experience**:

- Restaurant FOH: 2 years (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)
- Day Shift (required)

Ability to Commute:

- Norwalk, CT (required)

Work Location: In person

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