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Customer Service Rep
2 weeks ago
Join Keats Insurance Agencies, a leading name in the insurance industry committed to providing exceptional service and support in Monticello, New York. At Keats, we believe in the power of personalized care and attention to detail, making sure every client feels valued and understood.
We are seeking a dedicated Customer Service Representative to join our team and become the friendly face of our agency. In this role, you will be the first point of contact for our clients, addressing their inquiries, providing policy information, and ensuring their satisfaction with our services.
**Salary**: $40000.00 - $50000.00 per year
**Benefits**
Annual Base Salary Based on Experience
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
**Responsibilities**
Client Assistance: Provide knowledgeable support and assistance to clients regarding their insurance policies and services.Policy Updates: Process policy changes, updates, and renewals accurately and efficiently.Claims Support: Assist clients with filing and managing insurance claims when needed.Customer Relations: Build and maintain strong relationships with clients to ensure their satisfaction and loyalty.Documentation: Maintain accurate records and documentation of client interactions and transactions.Team Collaboration: Work closely with other team members to deliver cohesive and effective customer service.
**Requirements**:
Communication Skills: Excellent written and verbal communication skills with a focus on clarity and professionalism.Customer Focus: Strong dedication to providing exceptional customer service and ensuring client satisfaction.Organization: Ability to multitask, prioritize workload, and manage time effectively in a fast-paced environment.Attention to Detail: Meticulous attention to detail and accuracy in handling client information and policy documentation.Team Player: Collaborative attitude and willingness to work harmoniously with team members to achieve collective success.Insurance Knowledge: Basic understanding of insurance products, policies, and procedures is a plus.
**Company Description**
Welcome to Keats Insurance Agencies, where professionalism meets warmth. As a leading player in the insurance industry, we prioritize client care and employee well-being. Join us in shaping a secure future for our customers and fostering a supportive workplace environment.
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