Customer Support Manager

3 weeks ago

Monticello, Minnesota, United States Nuss Truck and Equipment Full time


Customer Support Manager

Monticello, MN, USA
Req #505

Wednesday, May 1, 2024

The Customer Support Manager (CSM) represents the dealership to existing and potential customers by matching our products and services to the customer needs.

Responsibilities include:

  • Promotes and sells heavy-duty truck and equipment parts and services
  • Responds to technical needs, and provides product update information
  • Manages customer relationships including whole goods sales leads
  • Responds to communications from customers via phone, email, and in-person
  • Provides and follow up on quotes for parts, service and training
  • Uses a CRM data base to track sales activity and stay connected to customers
  • Meets with existing customers on an regular on-going basis to assess their needs
  • Grows and expands current accounts
  • Works with Parts, Service and Sales to trouble shoot problems with customers
  • Meets with new customers within a recommended timeframe
  • Ensures company vehicle has registration, insurance card and vehicle inspection report available at all times
  • Completes and submits vehicle inspection report on a daily basis
  • Reports to Parts Manager any issues or repairs needed for company vehicle
  • Completes call reports on a daily basis
  • Submits delivery sheets promptly
  • Submits returns promptly
  • Assists Parts Department by covering shifts when needed
  • Maintains internal and external cleanliness of company provided vehicle
  • Keeps up with bulletins and product knowledge
  • Completes company training within timeframe requirements - One CE, one Truck, one safety per month

Requirements
Education:

  • High school graduate or equivalent

Experience:

  • Mechanical aptitude
  • Five years industry parts and service experience

Knowledge, Skills, & Abilities:

  • Technical knowledge of 2007 and newer trucks and construction equipment and on board computer systems and software
  • Excellent customer service and communication skills
  • Proficient with Microsoft Word, Excel, Outlook and other web applications
  • Valid driver's license - CDL preferred
  • Ability to work autonomously
  • Ability to work a flexible schedule when customers are available

Working Conditions/Physical Demands:
Will drive company-provided vehicles six to ten hours per day. Will lift and transport parts weighing up to and/or exceeding 70 pounds on an as needed basis. Will be exposed to noise, dust, exhaust fumes, etc. This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. May be required to perform other duties as requested, directed or assigned.



About Us
Earn top tier wages, match your vacation and enjoy the security of a premium benefits package and generous hiring bonus with Nuss Truck & Equipment the 2017 American Truck Dealer of the year. Nuss is one of the largest providers of both OTR and vocational trucks combined with world class Volvo Construction Equipment including paving products and service in the Midwest. Our award-winning sales and service teams support all segments of the transportation and construction industry. We have expanded to nine strategic dealership locations in Rochester, Mankato, St. Cloud, Roseville, Burnsville, Duluth, East Bethel and Monticello Minnesota, and Eau Claire Wisconsin. Many Nuss staff members have over 25 years of experience providing highest level customer care and experience.

Benefits
Nuss Truck & Equipment offers a very competitive benefits package. We offer medical insurance, generous monthly HSA contribution, dental insurance, matching 401k, voluntary life insurance, tuition reimbursement program, employee assistance program, flexible spending accounts, long-term and short-term disability insurance, paid holidays, paid time off, and direct deposit. We will match your current vacation/PTO hours if you join our team

Other Details
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities and requirements.

Nuss Truck & Equipment is an equal opportunity/affirmative action employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.


Other details
  • Pay Type
    Hourly
  • Required Education
    Equivalent Experience
  • Job Start Date
    Wednesday, May 1, 2024


Apply Now
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