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Child Nutrition Technology Specialist

3 months ago

Rosenberg, United States Lamar CISD Full time

JOB STATUS:
- UNTIL FILLED- POSTING DATE:
- 06/20/2024- POSTING NUMBER:
- 00006621- LOCATION:
- Child Nutrition- POSITION TITLE:
- Child Nutrition Technology Specialist- JOB DESCRIPTION:
**Primary Purpose**:

- The Child Nutrition Technology Specialist is responsible for handling all Child Nutrition technology-related issues throughout Lamar CISD.- The specialist will ensure that point-of-sale machines, menu boards, and other Child Nutrition-specific technologies are working as expected by performing preventative maintenance and quickly resolving issues and requests assigned to them via the technology support portal.- The specialist also partners with vendors on support escalations as well as ensures that access is provisioned to appropriate personnel and software is installed and updated.- RESPONSIBILITIES:
**Major Responsibilities and Duties**
- Investigate incident escalations regarding all Child Nutrition hardware and software.
- Quickly provision access to Child Nutrition systems with appropriate approval.
- Partner with vendors on support escalations, training, and warranty repairs and replacements.
- Perform diagnostics and resolve hardware and software issues.
- Ensure Child Nutrition software is updated with the appropriate software versions.
- Utilize remote support tools to monitor devices and provide support when possible.
- Assist staff using Child Nutrition hardware and software by providing training and support upon request.
- Provide professional and respectful support and service to campus and district personnel.
- Document issues, requests, and solutions via the approved ticketing system.
- Document solutions for customers and support staff via the approved knowledge base.
- Follow through with customer inquiries, requests, and concerns.
- Escalate complex and non-routine questions or requests to the appropriate level for resolution.
- Make recommendations for technology equipment and supplies.
- Maintain service parts and daily service records.
- Maintain inventory of equipment issued to schools.
- Ensure the integrity of the equipment and data stored on district computers by instructing users on proper equipment handling and establishing data backup procedures.
- Correct unsafe conditions in the work area that could cause an accident. If you cannot correct the conditions, you must report them to the supervisor immediately.
- Know and practice the proper safety procedures in operating machinery and equipment as required for the job.
- Know and practice safety techniques in lifting, climbing, and performing other job duties.
- Complete required number of Professional Development hours for USDA and district requirements.
- Attendance at work is an essential function.
- Other duties as assigned by the supervisor or designee.
- EXPERIENCE:
**Minimum Experience**:

- Experience working with the following items is necessary to be successful in this position:

- Windows devices
- Point of sale machines
- Digital signage/Menu boards
- Experience working with vendors on support escalations, training, and best practices
- QUALIFICATIONS:
**Minimum Education/Certification**:

- High school diploma, G.E.D. or equivalent job-related training and 1+ years of work-related experience
- Valid Texas driver's license (appropriate type or class)
- Eligible for coverage under the district’s vehicle insurance program

**Special Knowledge/Skills**:

- Strong knowledge of PC-compatible computer hardware
- Strong knowledge of Windows Family of Operating Systems
- Able to effectively and professionally communicate both verbally and in writing
- OTHER INFORMATION:
**Equipment Used**
- Uses test equipment, equipment without covers, mobile equipment cart, copy machine, computer, and audiovisual equipment.

**Working Conditions**

**_Mental/Physical Demands/Environmental Factors:_**
- Heavy lifting and carrying (45 pounds and over), reaching above shoulders, use of fingers, walking, standing, kneeling (intermittent), repeated bending (intermittent), operation of motor vehicle, specific visual requirements (reading directions, equipment operation, parts book, schematics), ability to distinguish basic colors (color coded wire), specific hearing requirements (oral and phone conversations, noise awareness).
- Outside and inside, excessive humidity, excessive dampness or chilling, dust; fumes, smoke, or gases; solvents (degreasing agents), grease and oils, electrical energy, works around machinery with moving parts, works around moving objects or vehicles, working with hands in water.
- JOB CONTACT INFORMATION:
- APPLY TO:
**The above statements are intended to describe the general purpose and responsibilities assigned to this job and are not intended to represent an exhaustive list of all responsibilities, duties and skills required.**
- GROUP / GRADE:
- Wage/Hour Status: Hourly; Reports To Director of Child Nutrition: ; Date Revised: March 2024- SALARY:
- Pay Grade: 8 ($30.05 per hour entry level)- DAYS:
- 230