IT Support Technician

3 weeks ago

Farmingdale, United States Farmingdale State College Full time

**Responsibilities**:

- Respond promptly and maintain an active connection with the campus Helpdesk system.
- Aid in desktop imaging and configuration procedures.
- Provide support for office relocations concerning computer and networking arrangements.
- Assist in troubleshooting and maintaining equipment in classroom settings.
- Set up and configure PCs and printers for both labs and offices.
- Participate in asset management using Sassafras and Team Dynamix as central inventory control systems.
- Collaborate with a team to establish and maintain a centralized print environment.
- Perform any other technology support related duties and projects as assigned.
- Commitment to diversity and university initiatives supportive of diversity and inclusion.
- Interest in participating in student-centered service activities.

**Job Requirements**: MINIMUM QUALIFICATIONS**:

- Bachelor's Degree in a related field or Associate's degree with 4 years of experience in a support technician role.
- At least 2 years of experience in a technical support position.
- Familiarity with Team Dynamix support ticketing system.
- Previous involvement in software and hardware support.
- Strong problem-solving abilities and effective time management skills.
- Exceptional written and verbal communication skills.
- High level of attention to detail.
- Demonstrated organizational skills and self-motivation, capable of working both independently and collaboratively.
- Ability to lift and carry items weighing up to 40 lbs.

**PREFERRED QUALIFICATIONS**:

- Bachelor's Degree in a related field.
- Proficiency in using the Sassafras interface for technology inventory logging and tracking.
- Experience with the Altiris imaging system.
- Strong working knowledge of the Microsoft Office 365 suite.
- Mac OS experience.

**Additional Information**:
This is a full-time UUP position.
- CLOSING DATE FOR RECEIPT OF APPLICATIONS**:Friday, May 17, 2024**:

- SALARY: $55,000 + $3,087 in downstate location pay = $58,087 Total Compensation.

**The State University of New York offers excellent fringe benefits including health insurance options and retirement plans.**

Click here for New York State Benefits Summary

VISA SPONSORSHIP IS NOT AVAILABLE FOR THIS POSITION

The Consumer Information web page can be viewed at the following link

This page describes various services, information and statistics on many different aspects of the College's operations.

The College is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status or any other legally protected status.

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