Customer Engagement Business Partner, Business

2 months ago

Gaithersburg, United States AstraZeneca Full time

Join us in our pursuit of excellence as a Customer Engagement Business Partner. This role is a strategic advisor to the IO Marketing teams, designing Customer Engagement campaigns to drive performance against desired metrics. You will shape a seamless customer experience that uses personalized real-time insights to coordinate an individualized customer journey across personal and non-personal channels. This position is dedicated to our Oncology Business Unit and is accountable for translating Brand/ Indication customer engagement tactics into a consistent tumor-type storytelling reaching across Franchises.

Accountabilities:
As a Customer Engagement Business Partner, you will foster meaningful connections and collaborative partnerships with customers to drive innovation, address customer needs, and improve engagement outcomes. You will propel the creation of dynamic customer experiences across physical and digital channels, coordinating with various teams to efficiently translate campaign concepts into actionable plans. You will serve as the primary liaison between the Franchise Marketing teams and the Omnichannel delivery Product Owners, fostering seamless communication and collaboration. You will also demonstrate thought leadership in both digital and physical marketing channels, staying abreast of emerging trends, advancements, and best practices in marketing.

Essential Skills/Experience:

- 5-8 years experience as a Brand Marketing and/or Agile Key Account Manager experience within the Pharmaceutical or Healthcare Industry or Agency
- Proven track record in delivering integrated customer engagement experiences with measured outcomes

Desirable Skills/Experience:

- Cross-functional, Matrix organizational experience
- Consistent track record of leading a pod of functional and technical members to achieve outcomes
- Experience in project management, SCRUM and strategic planning processes and tools
- Strong interpersonal, communication (written and oral), organizational, relationship-building, and solution-selling skills

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn't mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Why AstraZeneca?
At AstraZeneca, we are fundamentally changing the way cancer is treated through innovation. Our pipeline is one of the deepest and broadest in the industry, with cutting-edge science and life-changing medicines to work on today and in the future. We believe in co-creation, harnessing our diverse strengths and sharing best practice to build the future of our business and industry, together. Our growing pipeline coupled with our big ambitions gives us the chance to stand on the side of progress. We play a key role in advancing our area as we work towards being the global leaders in the Oncology space.

Take ownership, step up and innovate in a company that’s growing at pace Fast-paced and ever-changing, it takes agility and responsiveness to stay committed in our pursuit of excellence. We work together with a sense of urgency to tackle the unanswered questions - innovating, challenging accepted norms, quick decision-making and taking smart risks.

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