Project Manager

5 days ago

Frederick, United States payroll services llc Full time

**Job Title**: Project Manager

**Department**: Implementation

**Reports to**: Operations Manager

**Effective Date**: 05/23/2024

**Location**: Remote or Frederick, MD

**Salary**: $62,000-$72,000

**Purpose**:
**Key Responsibilities**:
**Project Management**:

- Oversee the implementation of iSolved for new clients from start to finish.
- Utilize Zoho Projects to manage implementation tasks, set deadlines, and track project completion.
- Prioritize tasks based on urgency and importance to ensure timely delivery.
- Update and maintain project tasks according to their completion status.
- Plan daily activities to ensure the timely completion of essential tasks.

**Leadership**:

- Delegate tasks effectively based on team members' strengths and skills.
- Regularly review team performance against set metrics and adjust strategies as needed.
- Identify training needs and create development plans for team members.
- Motivate and inspire the team to achieve goals and meet deadlines.
- Set clear expectations for team performance and provide constructive feedback for improvement.

**Customer Service**:

- Establish strong rapport with clients by actively listening and addressing their needs.
- Proactively seek and utilize client feedback to improve products and services.
- Respond promptly and professionally to client communications.
- Handle complex client inquiries and concerns exhibiting empathy and patience while providing solutions.

**Problem Solving & Technical Expertise**:

- Navigate other HRIS systems and integrate them with our solutions.
- Maintain a low error rate in data entry tasks and ensure the accuracy of all processed data.
- Conduct data validation and verification procedures to ensure accuracy.
- Secure records containing sensitive information and adhere to company confidentiality policies.
- Troubleshoot complex problems and provide solutions during the implementation process.

**Core Competencies**:

- Excellent communication and customer service skills.
- Strong understanding of payroll processes, tax regulations, and HRIS administration.
- Detail-oriented with strong organizational and problem-solving skills.
- Ability to train and mentor team members and clients.
- Ability to work effectively under time constraints and manage multiple projects simultaneously.
- Commitment to maintaining confidentiality and data security.
- Proactive in solving problems and learning prior to seeking support.
- Applies critical thinking to information received from clients and evaluates remaining needed data.
- Identifying complex problems and using various sources of information to develop and evaluate options and present solutions for clients.

**Basic Skills**:

- Proficiency in HRIS software.
- Ability to set realistic timelines, while prioritizing urgent tasks/projects to meet deadlines without compromising quality.
- Convey information accurately and concisely in written reports and documents.
- Collaborates effectively with team members to ensure seamless data flow and processing.
- Ensures all necessary paperwork, documentation, and record-keeping are accurately completed and filed.
- Pay close attention to dates and deadlines to avoid delays.
- Reviews data/reports meticulously, identifying and rectifying any errors before finalizing the task.

**Tools and Technology**:

- iSolved
- Zoho
- Google Suite
- Excel

This role requires a dedicated leader with strong technical skills, an ability to manage and motivate a team, and a commitment to delivering exceptional service to clients.

**Education and Experience**:

- 5 years Payroll Bureau servicing multiple clients simultaneously._

**Physical Requirements**:

- Prolonged periods of sitting at a desk and working on a computer._

**Schedule**:
This is a full-time salary-exempt position. Your core hours will be Monday through Thursday 8:30 am to 5 pm and Friday 8:30 to 2 pm Eastern Time.

**About PRS PeopleWorX**:
PeopleWorx is an end-to-end workforce management company specializing in the employee life cycle. We focus on "People Matter" and help businesses create businesses that enhance their most valuable asset - their people. We assist in Payroll, Time & Attendance, HR, Benefits, and more while focusing on people. We serve over 20,000 employees nationwide.

**PRS PeopleWorx Core Values**:
PRS PeopleWorX has Personal Character and Company Core Values. Our team emulates the following character values:

- Be willing to change, be thankful, be open, be flexible, give your best, be positive, work with not for, and do what you say you will do.

Our Company Core Values are to Learn, Educate, and Communicate constantly.

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