Quality Assurance Manager

2 weeks ago

San Diego, United States Lennar Homes Full time

Overview:
**Welcome Home Build your career with Lennar**:
As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.

At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.

**Lennar's Core Values**:
Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, trade partners, shareholders, and community.

**Quality Assurance Manager **Summary**:
The Quality Assurance Manager is responsible for inspecting and evaluating the construction of Lennar homes to ensure compliance with quality standards, building codes, and scopes of work and specifications. They play a critical role in managing construction quality and ensuring the safety and satisfaction of Lennar Customers. The goal is an exceptional customer experience through a Zero Defect Home at New Home Celebration.

**Responsibilities**:

- Conduct thorough Quality Assurance inspections of entire home, focusing on materials, and workmanship.
- Support all associates, by reviewing all aspects of the home building process, on each community, to help make homeownership an extraordinary TDH experience.
- Verify that construction adheres to approved plans, specifications, local building codes, and scopes of work.
- Evaluate and review the quality of workmanship, by touring each community, on a regular basis and by reviewing trade evaluations.
- Communicate with sales associates, on each community, on a regular basis, to help support and build strong team relationships.
- Review the Heightened Awareness Report on each community and help achieve the division standard in construction quality, job safety, job cleanliness, and construction administration.
- Evaluate the customer care on response time, outstanding calls, and customer TDH results.
- Maintain detailed records of inspection findings, including photographs and written reports as directed by the division leadership.
- Evaluate the work of trade partners and suppliers to ensure compliance with quality standards.
- Review the Forensic Reports and help associates be successful at closing of open items and managing the Red Folder Process.
- Communicate with homebuyers and other Lennar associates as needed to include giving updates, scheduling walks/orientations, obtaining sign offs, and attend other meetings as necessary.
- Prepare inspections reports for communication to contractors, and stakeholders as requested by VP of Customer Experience.
- Communicate information from reports and data with Division Presidents and department heads.
- Review Heightened Awareness Program and suggest improvements.
- Collaborate with project teams to develop solutions to quality-related challenges and ensure project progress is not compromised.
- Stay informed on Manufacturers specifications and best practice for installation for products selected in the home.
- Provide guidance and needed training recommendations to VP of Customer Experience to improve quality standards and best practices.
- Promote goodwill between departments and division associates.
- Support all division needs with production scheduling, cycle time templates, best practices and Build Pro system training needs (Division Build Pro Management/Liaison)
- Conduct New Home Celebration and Acceptance as scheduled.
- Perform all other duties as assigned.

Qualifications:

- Seven (7) years minimum experience as a Project Superintendent/Construction Manager and/or Customer Care Manager preferred
- High school diploma or GED required; Associate’s or Bachelor's degree in relevant field is a plus
- Previous experience in construction quality inspection or a related role preferred
- Relevant certification experience in construction codes preferred
- Familiarity with construction management software (BuildPro and SalesForce is a plus)
- Strong written and oral communication skills
- Strong knowledge of construction materials, methods, and building codes
- Proficient in using inspection tools and equipment
- Basic computer knowledge
- General overall departmental procedures
- Valid, unrestricted Motor Vehicle License
- Interact well with co-workers
- Comply with and implement company policies and procedures
- Accept constructive criticism
- Strong work ethic
- Team player

**Physical Requirements**:
Require the ability to work in excess of eight hours if needed, the ability to operate a motor vehicle, read building plans, climb stairs, bend stoop, reach, lift, move and/or carry equipme

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