Surgical Coordinator

3 weeks ago

North Providence, United States Prima CARE, P.C. Full time

**Position Title**: Surgical Coordinator - Prima Care ASC N. Providence

**Reports To**: Director of Nursing

**Status**: Non-Exempt (Hourly)

**Job Type**: Full Time

**General Scope of Responsibility**:
The coordinator is responsible for the providers’ surgery schedule, making certain that patient scheduling flows smoothly. They are responsible for making sure the prior authorization is current.

The coordinator schedules outpatient tests and procedures as ordered by the physician, documenting appointment information in the medical record. They are responsible to continually monitor the schedule to look for inefficiencies and attempt to organize the surgery schedule by filling vacant operative room slots, providing reminder calls to patients and rescheduling patients as directed.

**Essential Functions**:

- **Clerical/Administrative**

1. Posts/schedules all surgeries and office procedures. Completes appropriate paperwork, prepares surgical file and images, informs billing coordinator to obtain insurance preauthorization or obtains insurance preauthorization when billing coordinator is not available and communicates information to patients.

2. Confirming prior authorization is obtained and current for all procedures.

3. Coordinates preoperative device (grafts, stents, etc.) planning with vendors and is responsible for having devices in hand prior to the scheduled surgery.

4. Assists patient, patients’ families, referring physicians and third-party carriers to resolve patient related issues.

5. Notifies PAT office at hospital to schedule laboratory and radiologic tests and presurgical testing.

6. Schedules and maintains appointments for vascular surgeons and NP/PAs.

7. Screens calls, takes messages and provides information to the surgeons and works with patients in a prompt, courteous and helpful manner.

8. Responsive for data entry of patient health information into EMR (eClinicalWorks) and typing correspondence/ documents.

10. Copies, sorts and assembles documents as needed.

11. Maintains and updates current information on physicians’ surgery schedules.

12. Answers questions regarding patient’s surgical appointments and testing.

13. Scans all reservations, patient forms and consent forms into ECW.

14. Reviews surgeons’ schedules daily and adjusts as needed.

15. Adds on emergency cases or inpatients to surgeons’ schedules.

16. Completes annual Medsafe compliance training.

17. Performs other duties as assigned.

**Education/Experience**:
a. High School Diploma or equivalent.

b. 5 years of Medical office experience preferred.

c. Ability to multi-task and prioritize

d. Computer Knowledge

**Expected Culture Elements/Behaviors**:
**Quality & Caring**
- Acknowledges patients, providers and coworkers promptly with eye contact and a friendly greeting; handles phone calls professionally and courteously.
- Contributes to creating a friendly comfortable environment where kindness, empathy and understanding are priorities.
- Treats co-workers, patients and family members with courtesy, respect, dignity and professionalism, and with sensitivity to one’s values.
- Demonstrates pride in what he/she does; is responsible for the outcomes of our efforts and recognizes our work as a reflection of ourselves, our work team and our organization.

**Integrity & Trust**
- Actively listens and responds in a respectful non-confrontational manner to the opinions of others.
- Fosters a spirit of cooperation and teamwork in the workplace. Takes initiative to make things right; pitches in to help achieve common goals.
- Verbal and written messages are communicated in a timely fashion and expressed in a clear, tactful, courteous and honest manner.
- Resolves issues with productive solutions without placing blame.
- Works to improve culture in workplace by recognizing positive behaviors and offering discreet and courteous feedback on behaviors that fall short of standards.

**Adaptable and Flexible**
- Flexible in meeting changing departmental needs in daily assignment changes.
- Adapts to departmental and/or job changes as part of on-going plan to improve service and/or offers creative alternatives.
- Takes responsibility and accountability for assigned tasks, projects, and duties while maintaining a professional manner.
- Considerate of patients and co-workers by being on time at the start of shift, taking the allotted time for breaks, and adhering to policies regarding work schedules.

**Efficient & Resourceful**
- Makes efficient use of time, organizes and prioritizes work efficiently. Achieves department productivity standards.
- Takes initiative to streamline processes.
- Anticipates and resolves problems in service delivery to patients, physicians, and other staff members.
- Values the time of customers and other employees by providing prompt service.
- Helps co-workers when own work is completed.

Pay: $20.99 - $25.28 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matchi

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