Byram Healthcare Customer Service Representative

4 weeks ago


Downers Grove, United States Byram Healthcare Centers Inc Full time

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

- Medical, dental, and vision insurance, available on first working day
- 401(k), eligibility after 30 days of employment
- Employee stock purchase plan
- Tuition reimbursement
- Development opportunities to grow your career with a global company

The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.

RESPONSIBILITIES
- Answer high-volume inbound customer calls via an automated phone system
- Make outbound calls to patients, referrals, and sales as needed
- Utilize resources to troubleshoot and resolve patient issues
- Use full product knowledge of at least two Byram therapies to service patients
- Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team
- Consistently meet and attain required Key Performance Indicators (KPIs)
- Perform other duties as required

EDUCATION AND EXPERIENCE
- High School Diploma or equivalent required
- 1-2 years of customer service experience required
- Call center experience preferred

KNOWLEDGE, SKILLS AND ABILIITES
- Excellent written and verbal communication skills
- Proficient with MS Office and the ability to navigate multiple platforms
- Ability to learn Byram products and therapies
- Strong customer service skills with the ability to resolve patient concerns
- Demonstrate soft skills to enhance patient experience
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin physical or mental handicap, disability, age or status as a disabled veteran or veteran of the Vietnam era._

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.



  • Downers Grove, United States Byram Healthcare Centers Inc Full time

    At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our...


  • Downers Grove, United States Byram Healthcare Centers Inc Full time

    At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our...


  • Downers Grove, United States Byram Healthcare Centers Inc Full time

    At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our...


  • Downers Grove, United States Byram Healthcare Centers Inc Full time

    At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our...


  • Downers Grove, United States Byram Healthcare Centers Inc Full time

    At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our...


  • Downers Grove, United States NTT DATA Full time

    Job Title: Senior Healthcare Customer Service (Temporary 4 months or longer)-Remote Industry: Healthcare FSLA status: Non-Exempt Department: Operations Level: Mid Level Location: Remote but must be local to Illinois Pay Rate: $23.45 Must be located in the state of IllnoisAt NTT DATA, we know that with the right people on...


  • Downers Grove, United States FASTSIGNS #103201 Full time

    Fastsigns Downers Grove is hiring for a Customer Sales & Service Representative to join our team! Benefits/Perks: - Competitive Pay - Paid Vacation and Holidays - Performance Bonus - Ongoing Training Opportunities - 401K Health and Dental Benefits A Successful FASTSIGNS Customer Service Representative Will: - Be the initial contact with current as well...


  • Downers Grove, Illinois, United States Crown Roofing LLC Full time

    Crown Roofing & Waterproofing is looking for a customer service representative to join our growing team. Customer feedback is priceless, and CSRs can gather that for you. We need someone confident at troubleshooting and with the ability to solve customer complaints with ease. The target is to ensure excellent service standards, respond efficiently to...

  • Collector, Associate

    2 weeks ago


    Downers Grove, United States Byram Healthcare Centers Inc Full time

    At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our...


  • Downers Grove, United States GCP Applied Technologies Full time

    ** Customer Service Representative** Customer Service Downers Grove, Illinois **Description** The customer service representative (CSR) is responsible for managing the order process from the acceptance of an order from the customer or region through the completion of the process of invoicing. This position will have contact with multiple areas of the sales...


  • Downers Grove, United States GCP Applied Technologies Full time

    ** Customer Service Representative** Customer Service Downers Grove, Illinois **Description** The customer service representative (CSR) is responsible for managing the order process from the acceptance of an order from the customer or region through the completion of the process of invoicing. This position will have contact with multiple areas of the sales...


  • Downers Grove, United States Regal Rexnord Full time

    Position: Custoemr Service Representative Location: Downers Grove, Ilinois Reports To: Customer Care Director Brief Description Regal Rexnord, a leading supplier in the Aerospace industry, is seeking customer service representative with strong written and verbal communication skills, interpersonal skills and the ability to learn ERP data entry, data...


  • Downers Grove, United States Regal Rexnord Corp Full time

    Position: Customer Service Representative Location: Downers Grove, Ilinois Reports To: Customer Care Director Brief Description Regal Rexnord, a leading supplier in the Aerospace industry, is seeking customer service representative with strong written and verbal communication skills, interpersonal skills and the ability to learn ERP data entry, data...


  • Downers Grove, United States Regal Rexnord Corp Full time

    Position: Customer Service Representative Location: Downers Grove, Ilinois Reports To: Customer Care Director Brief Description Regal Rexnord, a leading supplier in the Aerospace industry, is seeking customer service representative with strong written and verbal communication skills, interpersonal skills and the ability to learn ERP data entry, data...


  • Downers Grove, Illinois, United States Regal Rexnord Full time

    Position: Custoemr Service RepresentativeLocation: Downers Grove, IlinoisReports To: Customer Care DirectorBrief DescriptionRegal Rexnord, a leading supplier in the Aerospace industry, is seeking customer service representative with strong written and verbal communication skills, interpersonal skills and the ability to learn ERP data entry, data modification...


  • Downers Grove, United States Timken Full time

    **Personal and Professional Growth** **Personal and Professional Growth** ** Customer Service Representative 1** Downers Grove, IL, US, 60515 The Lovejoy customer service representative role is responsible for providing a variety of services, solutions and support to existing customers, prospects as well as sales reps. This role is designed to interact with...


  • Downers Grove, United States Timken Full time

    **Personal and Professional Growth** **Personal and Professional Growth** ** Customer Service Representative 1** Downers Grove, IL, US, 60515 The Lovejoy customer service representative role is responsible for providing a variety of services, solutions and support to existing customers, prospects as well as sales reps. This role is designed to interact with...

  • Customer Sales

    1 month ago


    Downers Grove, United States FASTSIGNS #103201 Full time

    Job DescriptionJob DescriptionFastsigns Downers Grove is hiring for a Customer Sales & Service Representative to join our team!Benefits/Perks:Competitive PayPaid Vacation and HolidaysPerformance BonusOngoing Training Opportunities401KHealth and Dental BenefitsA Successful FASTSIGNS Customer Service Representative Will:Be the initial contact with current as...

  • Customer Sales

    3 weeks ago


    Downers Grove, United States FASTSIGNS #103201 Full time

    Job DescriptionJob DescriptionFastsigns Downers Grove is hiring for a Customer Sales & Service Representative to join our team!Benefits/Perks:Competitive PayPaid Vacation and HolidaysPerformance BonusOngoing Training Opportunities401KHealth and Dental BenefitsA Successful FASTSIGNS Customer Service Representative Will:Be the initial contact with current as...


  • Downers Grove, United States Health Care Service Corporation Full time

    At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career. Come join us and be part of a purpose driven company who is invested in your future! Job Summary This...