Customer Specialist
2 weeks ago
**About Fastrac Energy Services**
Fastrac Energy Services was founded in 2019 by one of the founders of Sunnova Energy Corporation. Fastrac Energy Services is a sales, project management and installation company of solar pv systems within Texas, Arkansas, Louisiana and Mississippi. We are a growing and thriving solar company expanding and looking for quality talent. If you are interested in learning about solar, this is the company for you. It is a family environment with opportunities for growth and development in leadership.
We are seeking an experienced Customer Experience Specialist.
**Responsibilities**:
- Ensures customer satisfaction by responding promptly to customer inquiries and complaints.
- Identifies and escalates customer issues to the appropriate department quickly.
- Keeps detailed records of customer interactions and transactions within the company's CRM system.
- Creates and helps manage cases related to customer issues or concerns.
- Troubleshoots solar systems production issues in the monitoring platform.
- Ensures all phase calls are completed promptly and close-out calls
- All other duties as assigned within scope.
**Qualifications**:
- A love for interacting and helping people
- Bilingual (English and Spanish) preferred but not required
- Proficient verbal, listening, and written communication skills
- Excellent interpersonal skills, team player, and relationship builder
- Proficient with G Suite
- Solar experience and Salesforce experience are preferred but not required
Pay: From $20.00 per hour
Expected hours: No less than 40 per week
**Benefits**:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
- In-person
- Office
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Solar: 1 year (preferred)
- Customer Service: 2 years (required)
- Customer retention: 1 year (preferred)
**Language**:
- Spanish (preferred)
Work Location: In person
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