Front of House Supervisor

4 days ago

Parsippany, United States Chick-fil-A Full time

A supervisor** **is responsible for all operational activities associated with the front of the restaurant including leading shifts, catering, drive-thru operations, cleanliness, hospitality, and team member development. The supervisor is prepared to execute daily operations with a high degree of excellence, across the above mentioned of operational activities. You will be assigned 1 or more areas of focus. This role sets the standard for “Operational Excellence” and leads by example while mentoring and developing the junior leaders and team members.

**Responsibilities Include**:

- Setting daily, weekly, and monthly objective aligned with restaurant objectives
- Development of Shift Leaders, Team Leaders and Team Member behaviors
- Performance evaluations and development plans
- Builds and develops a consistent sense of urgency that creates a surprisingly fast service
- Build and executes systems that ensure a refreshingly clean environment
- Cash management operations
- Team member and leadership corrective action and accountability
- Responsible for Opening and Closing of Restaurant
- Lead shift of 30-50+ Team Members at a time
- Ownership of 1 or 2 specific area of the restaurant growth
- Able to fulfill operational needs in the restaurant at a high level

**Benefits**:

- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Health insurance
- Scholarship opportunities
- Competitive pay
- Employee discount
- Flexible schedule
- Paid time off
- Paid training
- Additional benefits available

**Preferred Qualifications**:

- Prior experience in Restaurant Leadership Role or Equivalent (preferably Chick-fil-A)
- Available to work 2 evenings per week and 3 Saturdays a month, 40-50 hours a week.
- Strong analytical and problem solving skills
- Experience in operations within customer service industry

**Core Characteristics**:

- Servant Leadership
- Places others before self
- Creates opportunity for other people to achieve success
- Assumes responsibility and does not shift blame to others
- Empathizes with members of the team to lead from a place of trust
- Organization
- Strong communication/verbal skills
- Ability to have situational awareness to organize and reallocate priorities as needed
- Strong attention to detail within the restaurant
- Growth Minded
- Actively works to develop Director team, and ensure leadership is growing future leaders
- Has an entrepreneurial mindset that seeks to constantly improve and achieve new levels of excellence
- Constantly seeking improvement in experience and efficiency to grow sales of the restaurant
- Clearly communicates vision to the team so it is both heard and comprehended
- Communicates with language that demonstrates positivity, clarity and empowerment to the team

Working at a Chick-fil-A® restaurant is more than a job - it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Pay: $18.50 - $22.50 / hour

**Job Type**: fulltime

Education: No education required

Work location: On-site

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