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IT Help Desk Analyst
2 weeks ago
RelMap Consulting is looking for a Help Desk Specialist with a Bachelor's Degree or Associates degree in Computer Science or related study and a minimum of 5 years of relevant experience. This position is located in Hastings, Mi.
**Essential Duties**
Potential to move into future supervisory role
Functions as a primary point of contact, as part of the client solutions group, for end user problems and logs all customer interactions into ticketing system.
Analyze complex computer systems, identify problems, and develop and implement logical conclusions and effective solutions.
Support Manufacturing warehouse technologies and software
Must have 5+ years of experience in a Help Desk capacity
**Competencies / Technical Skills**
Core Competencies : Fostering Teamwork; Managing Performance; Building Collaborative Relationships; Customer Orientation; Result Orientation; Personal Credibility
Organizational Competencies: Initiative **Technical Skills**
- Active directory
- Zebra Printer Support
- Advanced troubleshooting
- Problem solving
- Device Provisioning
**Licenses / Certifications**
A+ certification, MCP certification preferred
Pay: $55,000.00 - $65,000.00 per year
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Work Location: In person
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