See more Collapse

Customer Service Representative

4 weeks ago

Newport Beach, United States Trinity Packaging Supply Company Full time

**THE COMPANY**

Trinity Packaging Supply is the first company to leverage proprietary software to connect over 300 distribution and manufacturing centers across North America to provide businesses with packaging’s largest catalog (over 80,000 custom and stock packaging supplies) — offered at low prices with next-day delivery.

Since 2010, Trinity has been the wholesale source of pallets and packaging supplies for manufacturers, retailers, and logistics companies across North America. We have a mindset of innovation, harnessing the power of state-of-the-art technology and our growing network of manufacturing and distribution partnerships to change how businesses think about packaging supplies.

**THE CULTURE**

At Trinity Packaging Supply, everyone is driven to win and do whatever is necessary to help push the company to new heights. The culture is about rising the tide that will lift all boats and growing the company into something greater. We believe each team member delivers unique value, and together we are a force for positive change in the world. Not only do we save our customers money, but we also have a lot of fun doing it. We walk the talk and have the awards to prove it.

**THE OPPORTUNITY**

This is a once-in-a-lifetime opportunity to join a company that is on the verge of disrupting an entire industry and play a key role in that success. As a bonus, Trinity is also one of Inc. Magazine's Best Workplaces in America (three-time winner). The culture at Trinity Packaging Supply puts the team first which has directly contributed to the company’s growth.

Our authenticity and confidence are part of what makes the creative minds behind Trinity continue to innovate, serve, and connect with the real people behind the businesses we serve.

**RESPONSIBILITIES**
- Process purchase orders according to customer requirements and inventory requirements in the ERP system
- Obtain order confirmations, tracking, and ETA from suppliers and communicate to the customer
- Manage day-to-day activities for all orders, including communication with suppliers, customers, customer service, and supply chain teams as needed to ensure smooth order fulfillment
- Provide daily support for customers including operations, accounting, and other departments as needed
- Serve as a resource for customers for new products, services, and communication
- Resolve order problems in a timely manner and escalate as needed
- Schedule quarterly business reviews - proactively and regularly meet with customers seeking focused feedback
- Have a continuous improvement mindset by recommending and implementing more efficient, effective work processes
- Solve discrepancies in invoicing with vendors and customers
- Assist in RFQs
- Understand the needs of the customers and ensure that they are properly met by required deadlines
- Knowledge of ERP systems is a plus: Netsuite, Coupa, and have the ability to process orders and provide support and improvement as needed
- Responsible for training new colleagues on policies and procedures
- Forecast needs of the customer
- Responsible for coordination and communication of regional and national customers
- Be proactive and manage customer expectations
- Develop knowledge of suppliers' and customer needs and bring solutions that meet customer requirements
- Strong problem-solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analysis
- Manage projects with mínimal oversight
- Provide tracking of project activity, progress information, and guidance to customers
- Coordinate closely with other departments for continuity and overall program effectiveness
- Utilize established policies, procedures, systems, and tools to assure the maximum contribution

**QUALIFICATIONS & REQUIREMENTS**
- Minimum 4 years of experience in Customer Service related roles
- Proficiency in Microsoft Office (Word and Excel) and Google Docs
- Experience with Enterprise Resource Planning (ERP) systems
- QuickBooks experience helpful (but not required)
- Proficiency with common customer success and customer relationship management software, such as Hubspot
- Creative and swift problem-solving skills
- Excellent verbal and written communication skills, organizational skills, time management, and attention to detail
- Ability to work independently with mínimal supervision and manage multiple, often competing, priorities
- Bachelor's Degree preferred, but not required
- Associates Degree is required

**WORKING CONDITIONS**
- Must be able to remain in a stationary position 80% of the time
- Position is set in an office setting
- Constantly operates a computer / mobile phone

**BENEFITS & PERKS**

Trinity Packaging Supply is a three-time winner of Inc. Best Workplaces because we put our team first. It's a "work hard, play hard" type of environment. A few of the employee perks that make us award-winning include:

- Medical, Dental, and Vision Insurance
- Vacation and Sick

We have other current jobs related to this field that you can find below

  • Customer Service Agent at Customer Service

    3 weeks ago

    Boynton Beach, United States Customer Service Full time

    Job DescriptionJob DescriptionAbout Us:Safe Ship Moving Services is a leading moving brokerage dedicated to providing top-notch service and support to our clients. We specialize in state-to-state household goods moves, ensuring a smooth and stress-free experience. Our team is composed of highly motivated professionals who thrive in a fast-paced and dynamic...

  • Customer Support at Customer Service

    2 weeks ago

    Boynton Beach, United States Customer Service Full time

    Job DescriptionJob DescriptionSafe Ship Moving Services in Boynton Beach, FL is looking for one customer support to join our 39 person strong team. We are located on 200 Knuth Rd. Our ideal candidate is self-driven, punctual, and reliable.The ideal candidate:Organized in a busy office environment: able to prioritize and multitaskGreat communicator with both...

  • Customer Service Representative

    4 days ago

    Newport Beach, United States Farmers Insurance Group Full time

    **Customer Service Representative** **Customer Service Representative** - Good phone skills, exceptional communication skills, and good problem solving ability. - Ability to present and communicate well in person and on the phone. - Excellent work ethic and time management skills - Previous insurance or sales experience preferred but not required - Ability...

  • Customer Service Representative

    3 weeks ago

    Newport Beach, United States Century Communities Full time

    **About Century Communities** - As one of the nation's largest homebuilders and an industry leader in online home sales, we know what it takes to be a market gamechanger, and that includes providing you with all the resources, opportunities, and benefits to build a thriving and rewarding career. **Benefits We Offer** Team members enjoy an excellent...

  • Customer Service Representative

    1 month ago

    Newport, United States Prysmian Group Full time

    ACCOUNT REPRESENTATIVE - Purpose:Responsible for identifying customer needs and developing solutions to meet those needs, with the end purpose of increasing sales for specific areas. Major Responsibilities:Main focus of position is promoting and sell Customer Service Representative, Customer Service, Representative, Sales, Diversity, Retail, Manufacturing

  • Sales Associate

    1 month ago

    Newport Beach, United States Drybar Shops Full time

    Overview: NOW HIRING !!!! BALBOA BAY RESORT LOCATION!!! Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us thats blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts. We are looking for fantastic retail sales associates to provide excellent customer service to our clients....

  • Customer Service Representative

    3 days ago

    Newport, United States Response Inc. Full time

    Job DescriptionJob DescriptionOur goals are simple. We want to accelerate the growth and notoriety of any brand we work with. We employ innovative techniques within a proven model that is specifically geared to provide a positive experience for consumers with each interaction. Our ability and proven track record allow for the highest possible customer...

  • Customer Service Representative

    1 month ago

    Newport, United States U-Haul Full time

    Location: 111 Connell Hwy, Newport, Rhode Island 02840 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    2 weeks ago

    Newport, United States U-Haul Full time

    Location: 111 Connell Hwy, Newport, Rhode Island 02840 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul companys...

  • Customer Service Representative

    3 weeks ago

    Newport, United States U-Haul Full time

    Location: 111 Connell Hwy, Newport, Rhode Island 02840 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Verizon Customer Service Representative

    3 weeks ago

    Newport, United States Response Inc. Full time

    Job DescriptionJob DescriptionResponse Inc. is a telecommunication-based consulting sales and marketing firm. We help our client’s popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities.We are looking for a self-starter entry-level Verizon Customer Service...

  • Customer Service Representative

    1 week ago

    Newport Beach, United States David Misiego - State Farm Agent Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated...

  • Customer Service Representative

    1 month ago

    Newport, United States Quipt Home Medical Full time

    Job DescriptionJob DescriptionDescription:Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.Position: Customer Service RepresentativePosition Reports To: Branch Manager/CSR DirectorBranch: Patient...

  • Customer Service Representative

    3 weeks ago

    Newport, United States Quipt Home Medical Full time

    Job DescriptionJob DescriptionDescription:Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.Position: Customer Service RepresentativePosition Reports To: Branch Manager/CSR DirectorBranch: Patient...

  • Customer Service Representative

    1 week ago

    Newport, United States 0037-CCFI, LLC Kentucky Full time

    Job DescriptionJob DescriptionOverviewAs a Customer Service Representative, you’ll build connections and offer a wide range of products and services to our diverse customer base. Our customers are on the go and put their trust in us to provide quick and reliable financial solutions. Your precise cash handling, attention to detail, and ability to engage...

  • Customer Service Representative

    1 week ago

    Newport News, United States Production Support Services Full time

    **POSITION PURPOSE**: Acts as Customer Service Representative. Assist customers in placing orders, problem solving and other duties with the scope of your job as assigned by Customer Service Manager. **DUTIES AND RESPONSIBILITIES**: - Address and resolve customer concerns regarding orders and or pricing. - Establish customer relationships and follow up...

  • Customer Service Representative

    1 week ago

    Newport News, United States Suttle Motor Corporation Full time

    Customer Service Representative (Newport News) Suttle Motor Corporation's Collision Repair Center is looking for an experienced Customer Service Representative! Applicants must have the ability to maintain a positive attitude and treat Customers and Co-workers with respect at all times. Applicant must be a team player, a positive thinker and must be fluent...

  • Customer Service Representative

    3 weeks ago

    Newport News, Virginia, United States Circle K Full time

    Store : 27 S Main St, Newport, New Hampshire 03773Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you...

  • Customer Service Representative

    1 month ago

    Newport News, Virginia, United States Circle K Full time

    Store : 27 S Main St, Newport, New Hampshire 03773Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you...

  • Customer Service Representative

    3 weeks ago

    Newport News, Virginia, United States Circle K Full time

    Store : 22 N Coast Highway, Newport, Oregon 97365Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you...