Assistant Front Office Manager

2 months ago

Tempe, United States Omni Hotels & Resorts Full time

Overview:
**Omni Tempe Hotel at ASU**

Located at the corner of University and Mill, Omni Tempe Hotel at ASU amplifies Tempe’s revitalized downtown area and brings some of the largest conference and meeting space to the city. The hotel features 330 guest rooms, four dining outlets, a spacious pool deck, retail, and almost 36,000 square feet of indoor and outdoor meeting space along with expansive views of the ASU campus and the Tempe cityscape. We are building an amazing team that focuses on creating incredible guest experiences. Join us and be a part of something special

**Job Description**:
Join the dedicated team at Omni Tempe Hotel at ASU as the **Assistant Front Office Manager** and play a pivotal role in providing exceptional guest experiences at one of Tempe's premier destinations. In this key position, you will assist the Director of Front Office in overseeing all operational aspects of the Front Desk and Guest Services. We are looking for a dynamic, service-oriented leader with a passion for hospitality and the ability to inspire the front office team.

**Responsibilities**:

- Assist in managing the day-to-day operations of the Front Desk, ensuring all guests receive a warm welcome and exceptional service.
- Maintain continuous communication with all hotel departments, particularly Night Audit, to ensure smooth operations.
- Address and resolve guest complaints effectively, leaving a positive, lasting impression.
- Conduct training on the hotel’s computer systems, and troubleshoot as necessary.
- Oversee the preparation and adjustment of room assignments, prioritizing VIPs, special requests, and group bookings.
- Ensure the completion and accuracy of daily reports, registration cards, and room rate adjustments.
- Manage inventory of front office supplies to maintain adequate stock levels.
- Uphold the hotel’s standards and procedures, including emergency protocols and radio communications.
- Champion the hotel’s loyalty and incentive programs, ensuring team understanding and participation.
- Conduct monthly reviews of service standards and training with the front office team.

Qualifications:

- High School graduate or equivalent, Bachelor's Degree in Hospitality is preferred.
- Proven supervisory experience in customer service within the upscale hotel industry.
- Strong ability to lead empathetically and engage positively with both guests and team members.
- Excellent organizational skills and the capability to multitask effectively in a fast-paced environment.
- Proficiency in hotel management software and systems, Opera is a plus.
- Knowledge of emergency response strategies and facility safety protocols.
- Ability to work a flexible schedule, including nights, weekends, and holidays, as the hotel operates 7 days a week.
- Physical ability to stand for prolonged periods.
- This position is a full-time, on-site position with no work from home flexibility.
- This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Omni Hotels & Resorts._
- Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: _EEOC is the Law Poster_ and the following link is the _OFCCP's Pay Transparency Nondiscrimination policy statement_

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