Front Office Supervisor

4 weeks ago


Tempe, United States Omni Hotels & Resorts Full time

**Location**:
**Omni Tempe Hotel at ASU**

Located at the corner of University and Mill, Omni Tempe Hotel at ASU amplifies Tempe’s revitalized downtown area and brings some of the largest conference and meeting space to the city. The hotel features 330 guest rooms, four dining outlets, a spacious pool deck, retail, and almost 36,000 square feet of indoor and outdoor meeting space along with expansive views of the ASU campus and the Tempe cityscape. We are building an amazing team that focuses on creating incredible guest experiences. Join us and be a part of something special

**Job Description**:
**Responsibilities**:

- Assist the Front Office Management team in overseeing daily front office operations and supervising associates.
- Process guest check-ins by confirming reservations, assigning rooms, issuing keys, and securing valid payments.
- Block rooms according to guest preferences and drive revenue through engaging associates in upselling programs.
- Respond to all guest requests promptly, maintaining alertness, courtesy, and helpfulness to guests and associates at all times.
- Communicate any needs or concerns within the hotel to the appropriate departments.
- Attend and prepare for daily stand-up meetings to relay information from the previous shift and brief incoming associates.
- Ensure compliance with all Front Office policies, standards, and procedures.
- Support the training and development of front office associates, conducting daily quality audits.
- Follow all Loss Prevention procedures regarding guest property, safety, and security, and report any concerns to department managers or loss prevention in a timely manner.
- Provide Manager on Duty coverage as needed.

Qualifications:

- High School graduate or equivalent.
- Prior Rooms Supervisory experience preferred.
- Previous upscale hotel experience preferred.
- Must be able to work a flexible schedule including weekends, nights, and holidays.
- Must be 21 years of age or older.
- General computer proficiency and the ability to learn hotel computer programs, Microsoft Word & Excel.
- Excellent communication skills.
- Customer service oriented, with the ability to multi-task, detail-oriented, and excellent organizational skills.
- Must be able to push and pull large bell carts along with lifting heavy luggage in and out of vehicles.
- Must be able to stand for long periods.
- This position is a full-time, on-site position with no work from home flexibility.
- This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Omni Hotels & Resorts._
- Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: _EEOC is the Law Poster_ and the following link is the _OFCCP's Pay Transparency Nondiscrimination policy statement_



  • Tempe, United States Crestview Management, LLC Full time

    **Hotel Front Office Supervisor**: The Hotel Front Office Supervisor is responsible for overseeing the daily operations of the front desk and ensuring that guests receive exceptional customer service. This position requires strong leadership skills, attention to detail, and the ability to multitask in a fast-paced environment. **Responsibilities**: -...


  • Tempe, United States Aloft Tempe Full time

    The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. - Supervise daily shift processes ensuring all team members adhere to...

  • Front Desk Supervisor

    3 weeks ago


    Tempe, United States Marriott Phoenix Resort Tempe at the Buttes Full time

    **About the Job** **JOB TITLE**: Front Office Supervisor **REPORTS TO**: Director of Front Office **Basic purpose**: Supervise the Front Office staff, including Front Desk Supervisors, Bell Staff, and Guest Response department in the daily shift operations. Aid in the administration of the Front Office department to achieve customer satisfaction, quality...

  • Front Desk Supervisor

    3 weeks ago


    Tempe, United States Marriott Phoenix Resort Tempe at the Buttes Full time

    About the JobJOB TITLE: Front Office SupervisorREPORTS TO: Director of Front OfficeBasic purpose:Supervise the Front Office staff, including Front Desk Supervisors, Bell Staff, and Guest Response department in the daily shift operations.  Aid in the administration of the Front Office department to achieve customer satisfaction, quality service and...

  • Dental Front Office

    7 days ago


    Tempe, United States An Amazing Smile Full time

    Job Posting: Dental Front Office An Amazing Smile is a family-centered dental practice located in Tempe, AZ. We are currently seeking a dedicated individual to join our team as a Dental Front Office staff member. This full-time position is perfect for a Dental Front Office applicant who is passionate about providing exceptional customer service and helping...


  • Tempe, United States Embassy Tempe Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. **Responsibilities**: **QUALIFICATIONS**: - At least 2 to...

  • Dental Front Office

    1 month ago


    Tempe, United States An Amazing Smile Full time

    Job DescriptionJob DescriptionJob Posting: Dental Front OfficeJob Description:An Amazing Smile is a family-centered dental practice located in Tempe, AZ. We are currently seeking a dedicated individual to join our team as a Dental Front Office staff member. This full-time position is perfect for a Dental Front Office applicant who is passionate about...

  • Dental Front Office

    1 week ago


    Tempe, United States An Amazing Smile Full time

    Job DescriptionJob DescriptionJob Posting: Dental Front OfficeJob Description:An Amazing Smile is a family-centered dental practice located in Tempe, AZ. We are currently seeking a dedicated individual to join our team as a Dental Front Office staff member. This full-time position is perfect for a Dental Front Office applicant who is passionate about...

  • Dental Front Office

    1 month ago


    Tempe, United States An Amazing Smile Full time

    Job Posting: Dental Front OfficeJob Description:An Amazing Smile is a family-centered dental practice located in Tempe, AZ. We are currently seeking a dedicated individual to join our team as a Dental Front Office staff member. This full-time position is perfect for a Dental Front Office applicant who is passionate about providing exceptional customer...

  • Dental Front Office

    1 week ago


    Tempe, United States An Amazing Smile Full time

    Job Posting: Dental Front OfficeJob Description:An Amazing Smile is a family-centered dental practice located in Tempe, AZ. We are currently seeking a dedicated individual to join our team as a Dental Front Office staff member. This full-time position is perfect for a Dental Front Office applicant who is passionate about providing exceptional customer...


  • Tempe, United States Omni Hotels & Resorts Full time

    Overview: **Omni Tempe Hotel at ASU** Located at the corner of University and Mill, Omni Tempe Hotel at ASU amplifies Tempe’s revitalized downtown area and brings some of the largest conference and meeting space to the city. The hotel features 330 guest rooms, four dining outlets, a spacious pool deck, retail, and almost 36,000 square feet of indoor and...


  • Tempe, United States Doubletree Phoenix-Tempe Full time

    Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is...


  • Tempe, United States DoubleTree by Hilton Hotel Phoenix Tempe Full time

    **Job Summary**: This is an advanced professional and administrative position responsible for the successful operation of the front office, PBX, and guest relations functions while maintaining quality standards, profitability and customer satisfaction. **Essential Job Functions**: - This description is a summary of primary responsibilities and...

  • Front Office Agent

    10 hours ago


    Tempe, United States AC Hotel Phoenix TempeDowntown Full time

    **Company Description**: Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back...


  • Tempe, United States DoubleTree by Hilton Hotel Phoenix Tempe Full time

    Job SummaryThis is an advanced professional and administrative position responsible for the successful operation of the front office, PBX, and guest relations functions while maintaining quality standards, profitability and customer satisfaction.Essential Job FunctionsThis description is a summary of primary responsibilities and qualifications. The job...


  • Tempe, United States DoubleTree by Hilton Hotel Phoenix Tempe Full time

    Job SummaryThis is an advanced professional and administrative position responsible for the successful operation of the front office, PBX, and guest relations functions while maintaining quality standards, profitability and customer satisfaction.Essential Job FunctionsThis description is a summary of primary responsibilities and qualifications. The job...


  • Tempe, Arizona, United States DoubleTree by Hilton Hotel Phoenix Tempe Full time

    Job SummaryThis is an advanced professional and administrative position responsible for the successful operation of the front office, PBX, and guest relations functions while maintaining quality standards, profitability and customer satisfaction.Essential Job FunctionsThis description is a summary of primary responsibilities and qualifications. The job...


  • Tempe, Arizona, United States DoubleTree by Hilton Hotel Phoenix Tempe Full time

    Job SummaryThis is an advanced professional and administrative position responsible for the successful operation of the front office, PBX, and guest relations functions while maintaining quality standards, profitability and customer satisfaction.Essential Job FunctionsThis description is a summary of primary responsibilities and qualifications. The job...


  • Tempe, United States CRISIS PREPARATION AND RECOVERY INC Full time

    A Front Office Specialist is responsible for all customer inquiries, new patient verification, appointment settings, and client services. They are to greet every patient in a friendly and professional manner, make them feel welcome to the clinic, and ensure they receive the assistance they are seeking. **Knowledge and Skills**: - Communication skills: Due...

  • Front Office Agent

    3 weeks ago


    Tempe, United States Pacific Hospitality Group Full time

    Company Description: Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to...