Office Assistant

1 week ago

Altoona, United States UPMC Full time

Are you ready to make a difference in the lives of cancer patients? Look no further UPMC Hillman Cancer Center is thrilled to offer an exciting opportunity for a full-time **Office Assistant** to support our Altoona medical oncology office. If you’re passionate about efficient patient care, excellent communication, and contributing to a dynamic team, this role is for you.

**Why Choose Us?**
- **Meaningful Work**:As an Office Assistant, you’ll play a vital role in making and scheduling patient appointments, ensuring timely and efficient service.
- **Work-Life Balance**: Enjoy a Monday-Friday daylight schedule, 8 am - 4:30 pm—no evenings, weekends, or holidays
- **Patient-Centric Approach**: Assist patients both in person and over the phone, providing essential information and collaborating with various departments.

**Responsibilities**:

- Verify necessary information and records in the medical record and computerized scheduling system.
- Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers.
- Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform the appropriate department/person of the person's arrival performing appropriate check-in and check-out functions.
- Maintain clean, orderly waiting area including beverage area and reading materials.
- Prepare patient charts for upcoming appointments.
- Answer telephone, screen calls, take messages, and provide information.
- Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
- Complete necessary paperwork such as encounter forms and referrals. Use a computer system to generate the information necessary for billing.
- Answer questions regarding patient appointments and testing.
- Complies with all UPMC Health System policies and procedures. Maintain strict confidentiality related to medical records and other data.
- Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.
- High school diploma or GED is required.
- 1 year work experience, preferably in a medical office setting.
- Knowledge of medical terminology preferred.
- Word processing and computer experience preferred.

**Licensure, Certifications, and Clearances**:

- Act 34

**UPMC is an Equal Opportunity Employer/Disability/Veteran

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