Er Discharge Coordinator

3 weeks ago

Richmond, United States Henrico Doctors' Hospital Forest Full time

**Schedule: Monday - Friday - 8 hour shift - Hours can be between 12:00 PM to 12:00 AM**:
**Introduction**

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As an ER Discharge Coordinator with Parallon at Henrico Doctors' Hospital Forest you can be a part of an organization that is devoted to giving back

**Benefits**:
Parallon at Henrico Doctors' Hospital Forest, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long
- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

**_ Note: Eligibility for benefits may vary by location._**

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Parallon at Henrico Doctors' Hospital Forest family We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic ER Discharge Coordinator to help us reach our goals. Unlock your potential

**Job Summary and Qualifications**:
The ER Discharge Coordinator/Point of Care Scheduler is a non-clinical role is responsible for Point of Care (POC) Bedside scheduling as part of the company’s centralized ER and Urgent Care Follow-up programs. The truest intent of PoC scheduling is a bedside initiated patient experience, with the objectives of increased contact rate, scheduling immediacy, and improved overall patient experience. The PoC Scheduler creates and maintains a positive customer experience in a patient centered, quality driven environment.

**In this role you will**:

- Speaks with customers, patients and stakeholders in a pleasant and professional manner; Communicates appropriately and clearly with department leadership, co-workers and customers/patients.
- Schedules all patients for follow-up care bedside when appropriate.
- Ensures performance and quality standards are met.
- Is receptive to constructive feedback and coaching; Demonstrates the ability to be kind, compassionate, considerate, approachable, friendly and open minded.
- Provides superior customer service to internal and external customers and patients; Supports the vision and strategy of the organization, positively promotes the services offered, and elevates issues to leadership as appropriate.
- Suggests ideas for positive changes to department policies and procedures.
- Practices and adheres to “Code of Conduct”.
- Maintains confidentiality and HIPAA compliance on all internal and external channels.
- Easily adapts to changes in work environment or job assignment; Exhibits willingness to master new work routines and methods.
- Complies with documented attendance/punctuality policies.

**Qualifications**:

- High school diploma or GED preferred.
- One year of related experience preferred.
- Previous Scheduling experience
- Experience using computers and tablets
- Must be willing to work bedside.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status._

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