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Front Desk Agent

4 months ago

Dennis, United States Pelham Hospitality Full time

**Pelham Hospitality is hiring Full-time Seasonal Front Desk Agents**

We invite you to come join a company that is dedicated to you as an individual as well as our company success We pride ourselves on being a great place to work as well as being Cape Cod's newest premier destination. We know that our team creates a positive feeling when you walk through our doors, it’s what we call “The Pelham Experience.” If you would like to be part of this rapidly growing organization, we invite you to come join our hospitality team.

As a Front Desk Agent, you will be required to work at all 3 properties: Pelham House Resort, Pelham on Earle, and Pelham in Main; acting as the first point of contact between guests and Pelham Hospitality, while upholding company culture and making guests feel welcomed and valued.

Your duties:

- Make telephone and online reservations for resort and resort restaurants.
- Assist in managing guests check in and check out process and billing.
- Resolve guest concerns and implement resolutions using discretion and judgment.
- Ensure that guest spaces and lobby are always clean and tidy.

Maintain complete knowledge at all times of:

- Pelham Hospitality’s three unique properties:

- Pelham House Resort - Dennis Port: 33 rooms and suites, 3 restaurants and bars, wedding venue and event space.
- Pelham on Earle - Harwich: 27 rooms, restaurant and bar.
- Pelham on Main - Dennis: 27 rooms and suites.
- All hotel features, services and hours of operation.
- All room types, numbers, layout, décor, appointments and location.
- All room rates, special packages, promotions and events.
- Daily house counts and expected arrivals and departures.
- Room availability status for any given day.

Concierge Duties:

- Educate guest about Cape Cod and Dennis Port.
- Offer to assist in making restaurant and activity reservations.
- Act as a liaison between guests and any department including the kitchen, housekeeping, maintenance etc.
- Regularly interact and communicate with Pelham team members & external vendors in a friendly, upbeat, professional and courteous manner.
- Be friendly, self-motivated and able to multi-task in a lightening paced environment, while maintaining a calm demeanor.
- Will be highly focused on providing excellent customer service and anticipating guests needs in order to accommodate them.

Pay: From $18.00 per hour

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekends as needed

Work Location: Multiple locations