Auto Warranty Customer Service Retention

1 month ago


Santa Ana, United States Daskowski Enterprises Full time

We are seeking a Vehicle Service Contract **Retention** Specialist Agent to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues. Hours are from 8 a.m. - 5 p.m.

NO REMOTE, this is in house only with a one hour lunch and 2 10 minutes.

**Responsibilities**:

- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services

**Qualifications**:

- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills



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