Hospital Unit Service Coordinator, Nights

2 weeks ago

San Francisco, United States University of California San Francisco Full time

The Unit Service Coordinator (USC), under direction of the Patient Care Unit Manager, Nursing Supervisor, or Charge Nurse, functions as the source of the focal communication within the patient care unit and performs administrative functions directed toward positive patient care outcomes.
- All patient care team members are responsible to meet patient needs, demonstrate a willingness to learn new skills, and foster a harmonious work environment in which high-quality patient care and customer service are consistently provided.
- Team members promote a cooperative working relationship with each other, physicians, other disciplines, and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner.
- **To see the salary range for this position (we recommend that you make a note of the job code and use that to look up)**: TCS Non-Academic Titles Search (ucop.edu)

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

**Department Description**
- The Neurological Intensive Care unit (Neuro ICU / NICU) is one of the largest and most sophisticated neurological intensive care units in the nation. It is a fast-paced, highly specialized unit providing exceptional quality care to critically ill adults with a wide array of neurological disorders, including those who undergo a variety of complex surgical procedures, interventional treatments and advance research treatment modalities.
- The Neuro ICU cares for the most complex patients with neurological disorders including patients with subarachnoid hemorrhages, intracerebral hemorrhages, simple aneurysms and complicated multiple aneurysms, arteriovenous malformations, acute ischemic strokes, brain tumors, seizure disorders and spinal disorders.
- The unit offers a variety of advanced neurological monitoring techniques and innovative interventions that allow for the best possible outcome for the patients. Patient care is driven by a multifaceted approach geared towards the highest quality of individualized care.
- UCSF is a designated Primary Stroke Center accredited by The Joint Commission recognizing the neurological team¿s exceptional efforts in the care of stroke patients.
- The Neuro ICU is composed of dedicated, astute critical care nurses committed to the pursuit of excellence in the neurosciences utilizing an evidence based approach that encompasses patient and family participation.
- Professional growth and development is the foundation of the unit culture and philosophy. Neuro ICU strongly supports nurses by providing them with the necessary resources and skills to be successful in this extraordinary environment. Nurses keep abreast with the current neurological trends in care through participation in advanced Neuro classes and conferences.
- The Neuro ICU staff also actively participate in many quality improvement projects, innovative researches and community collaborative efforts.

**Required Qualifications**
- Experience in a health care setting
- Knowledge of medical terminology
- Previous database/data entry experience
- Demonstrated customer service skills/experience
- Excellent interpersonal/communication skills to effectively interact with a diverse professional and patient population
- Ability to work in a busy, team-oriented environment
- Ability to understand and communicate effectively in English both orally and in writing
- Ability to perform basic arithmetic computations (addition, subtraction, multiplication, division)
- Ability to prioritize and coordinate multiple tasks
- Ability to satisfactorily perform job duties as defined in the job description
- Willingness to be taught/learn new skills
- Basic computer skills
- The flexibility to orient and work at all UCSF Health locations

**Preferred Qualifications**
- Unit Clerk experience
- Ability to use office equipment

**About UCSF**
- At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve - a promise we share with the professionals who make up our team.
- Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

**Pride Values**
- In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and p

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