Dental Front Office Manager

2 days ago

Algonquin, United States Smile Aesthetix Dental Full time

**About us**

Smile Aesthetix Dental is a small business in Algonquin, IL. We are professional and agile. Our work environment includes:

- Modern office setting
- Growth opportunities
- **Primary Responsibilities**:_

Responsible for administering the day-to-day activities of the business office, including: patient and employee relations; staff interviewing/dismissal; management of marketing and communications efforts; ensuring regulatory compliance; staff training and motivation. Assist the dentist with other tasks as assigned.

**Specific Duties**:

- Manage day-to-day operations of dental office
- Manage and direct staff assignments and activities, in accordance with office policies and applicable laws
- Manage compliance with OSHA, state and federal regulations
- Know and follow dental office contingency plan
- Stay current with trends, legislation and regulations in the dental profession
- Manage patient financial accounts
- Manage the hiring and ongoing performance of staff
- Manage and update office computer systems
- **Patient Management**_
- Oversee patient relations and handle patient complaints
- Help explain office policy to patients
- Help support staff as needed (i.e., appointment scheduling, collections, insurance, etc.)
- Monitor patient relations with regular patient satisfaction surveys
- **Records and State and Federal Regulations Management**_
- Help implement compliance with state and federal regulations
- Arrange for OSHA, HIPAA, and risk management training
- Maintain employment records
- Update and maintain employee policy manual
- Help dentist draft office policies
- **Marketing and Public Relations**_
- Oversee the design of marketing and promotional materials (print and electronic)
- Manage dental office advertising/recruiting ads for new staff
- Implement marketing strategies
- Coordinate event planning, conference travel, volunteer and mentorship opportunities, community outreach, and similar programs
- Assist with dental office facility management
- **Social Media**_
- Oversee the development and maintenance of pages on appropriate social media platforms, including the practice blog
- Supervise the creation of appropriate and engaging social media content
- Monitor and manage comments and questions that arrive via social media channels
- Develop and implement a strategy for handling negative reviews on sites such as Yelp
- Stay current with trends in the dental profession and social media in general
- **Personnel Requirements**:_
- Previous experience working as a receptionist, preferably in a dental or medical office setting
- Proficiency in using phone systems and scheduling software
- Strong communication and interpersonal skills
- Attention to detail and ability to multitask in a fast-paced environment
- Knowledge of dental terminology and procedures is a plus
- Ability to handle sensitive information with confidentiality

**Job Types**: Full-time, Part-time

Pay: $22.00 - $30.00 per hour

Expected hours: 30 - 36 per week

**Benefits**:

- 401(k) matching
- Employee discount
- Opportunities for advancement
- Paid time off
- Paid training
- Uniform allowance

Healthcare setting:

- Dental office

Schedule:

- Every weekend

**Experience**:

- Dental receptionist: 2 years (required)
- Computer skills: 2 years (required)
- Dental office: 2 years (required)
- Dental assisting: 1 year (preferred)

**Language**:

- Spanish (preferred)

Work Location: In person

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