Employee Services Representative Ii

3 weeks ago


Harrisburg, United States Ryder System Full time

**Summary**

**Essential Functions**
- Receive incoming escalation calls from Tier 1 Contact Center Representatives, or from internal customers needing specialized assistance for the functional area(s) assigned
- Process complex transactions, diagnose and resolve critical issues with the highest level of accuracy, accountability and reliability
- Monitor work queues and work independently under the direction of the Manager
- Exhibit positive attitude while communicating with all internal and external customers
- Develop deep expertise and specialized knowledge in functional area to aid customer escalation calls
- Identify areas for continuous improvement
- Required to meet productivity and accuracy standards as required
- Cross-train on other duties as assigned by management
- Flexibility to work overtime / extended hours, if required, in order to support operations during high-volume periods

**Additional Responsibilities**
- Performs other duties as assigned.

**Skills and Abilities**
- Attention to detail, strong written and verbal communication skills, and efficiency in responding to written messages through a computer system
- Technological literacy and mastery of navigating web browsers and basic office software such as Outlook and Word
- Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
- Strong communication, organization, time management skills, and functional expertise (e.gbenefits, compensation)
- Time management
- Excellent collaboration and team building skills
- Proficient in Microsoft Office environment intermediate required

**Qualifications**
- Associate's degree preferred
- Bachelor's degree preferred
- Two (2) years or more in functional service area (i.e. Separations, Benefits, Leaves, Global Mobility, Payroll, ER / LR, etc.) required
- Two (2) years or more relevant work experience (i.e. processing mass data uploads, payroll, organizational changes, etc.) required
- Proficient in Microsoft Office environment intermediate required

**Travel**: None

**DOT Regulated**: None

Applicants from California, Colorado, Connecticut, Hawaii, New Jersey, New York, Washington State:
Salary is determined based on internal equity; internal salary ranges; market

data/ranges; applicant’s skills; prior relevant experience; certain degrees or

certifications, etc.

The pay for this position ranges from $21.64-$28.68 an hour.

Ryder offers comprehensive health and welfare benefits, to include medical,

prescription, dental, vision, life insurance and disability insurance options, as well as

paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan

**Job Category**: HR Compliance

\#wd



  • Harrisburg, United States Harrisburg Consumer Services Full time

    At **Harrisburg Consumer Services**, We have an exceptional collaborative, dynamic, fast-paced environment that offers a wide range of learning and career opportunities. With a new vacancy for a Verizon Customer Service Representative role, We look for people with can-do positive attitudes, who are flexible when priorities change, and willing to reach in and...


  • Harrisburg, United States The Faulkner Automotive Group Full time

    The Faulkner Automotive Group is looking for an enthusiastic, self-motivated Customer Service Representative to join our team! Faulkner is a place you can establish a career and grow with the organization. While automotive experience is a plus, it is not required! We provide training to all our employees and offer continued growth opportunities for those...


  • Harrisburg, United States The Faulkner Automotive Group Full time

    The Faulkner Automotive Group is looking for an enthusiastic, self-motivated Customer Service Representative to join our team! Faulkner is a place you can establish a career and grow with the organization. While automotive experience is a plus, it is not required! We provide training to all our employees and offer continued growth opportunities for those...


  • Harrisburg, United States The Faulkner Automotive Group Full time

    Job DescriptionJob DescriptionThe Faulkner Automotive Group is looking for an enthusiastic, self-motivated Customer Service Representative to join our team! Faulkner is a place you can establish a career and grow with the organization. While automotive experience is a plus, it is not required! We provide training to all our employees and offer continued...


  • Harrisburg, United States myHR Partner Full time

    ** Customer Service Representative** Customer Service Harrisburg, Pennsylvania **Description** **Customer Service Representative** As a Customer Service Representative, you will have a unique opportunity to make a significant and meaningful contribution to the success of KINT Corporation and its customers through the following core job responsibilities: *...


  • Harrisburg, United States D&H Full time

    **Credit Services Representative** **This is a remote/hybrid role that can be based in either Harrisburg, PA or Tampa, FL.** Join a 100+ Year old and growing electronics and technology company based in Harrisburg, PA that offers an employee stock ownership plan, competitive pay, an excellent benefits package and paid time off to volunteer in the...


  • Harrisburg, United States Peak Toolworks Full time

    JOB DESCRIPTION:Summary/Objective:Account Maintenance and development.Assure that no account is lost.Assure that the deliveries of their Service Tools are fast, on-time, competitive, and meet or exceed customer expectations.Run an efficient and economical customer call route.Clear and continuous communication with the Service Center Manager and Regional...


  • Harrisburg, United States SMG Inc Full time

    Job DescriptionJob DescriptionStoic Management Group is expanding across the Pennsylvania region, so we are looking for additional Customer Service Representatives to help manage growing client needs and assist both new and existing clients with the best products and sales services available. Our open opportunity as a Customer Service Representative is a...


  • Harrisburg, United States SMG Full time

    Stoic Management Group is expanding across the Pennsylvania region, so we are looking for additional Customer Service Representatives to help manage growing client needs and assist both new and existing clients with the best products and sales services available. Our open opportunity as a Customer Service Representative is a chance to get a foot in the door...


  • Harrisburg, United States SMG Inc Full time

    Job DescriptionJob DescriptionStoic Management Group is expanding across the Pennsylvania region, so we are looking for additional Customer Service Representatives to help manage growing client needs and assist both new and existing clients with the best products and sales services available. Our open opportunity as a Customer Service Representative is a...


  • Harrisburg, United States CVS Pharmacy Full time

    We are currently recruiting top talent for our Eastern and Central time zones for Medicare Retiree Solution Customer Service Centers. Training will last 11 weeks, Monday-Friday. Training hours will be an 8-hour shift btw 8 am -6 pm in your local time Customer Service Representative, Customer Service, Representative, Retail, Benefits


  • Harrisburg, United States Capital Blue Cross Full time

    Position Description: The Member / Provider Services Representatives ( Responsibilities and Qualifications: **Duties and Responsibilities**: - Member-Focus: - Manage telephone, electronic, and face-to-face interactions professionally, efficiently and with excellent communication skills - Effectively present and discuss the products and services to external...


  • Harrisburg, United States Penn National Insurance Full time

    Job Description Customer Service Representative - ( 22000013 ) **Competencies and Essential Duties of the Customer Service Representative** **Corporate Core Competencies of the Customer Service Representative** **Special Relationships of the Customer Service Representative** **Qualifications** **Qualifications for the Customer Service Representative**...


  • Harrisburg, United States Abel Personnel, Inc Full time

    Job DescriptionJob Description Customer Service RepresentativeHarrisburg, PA$17.00/HR Are you looking for a company that is dedicated to providing a stable work environment, positive company culture, and career growth? Our client is seeking candidates who can adapt and problem-solve a variety of customer service situations. The Inbound Customer Service...


  • Harrisburg, United States Graybar Full time

    Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. Hourly rate: Starting at $21.00 an hour...


  • Harrisburg, United States Abel Personnel Full time

    Job DescriptionJob DescriptionBenefit Services RepresentativeAre you fueled by a passion for delivering exceptional customer service? Do you excel in environments where each interaction is an opportunity to make a positive impact? Join our team as a Benefit Services Representative and be a catalyst for meaningful change in the lives of our members.Monday -...


  • Harrisburg, United States Capital BlueCross Full time

    And Qualifications Duties and Responsibilities:Member-Focus: - Manage telephone, electronic, and face-to-face interactions professionally, efficiently and with excellent communication skills - Effectively present and discuss the products and services Member Services, Member Service, Customer Service, Representative, Skills, Pharmacy Technician, Retail,...


  • Harrisburg, United States Sciens Building Solutions Full time

    THE POSITION IN A NUTSHELLSciens Building Solutions is seeking a Service Sales Representative for our fire safety & security business. This position will be servicing the Harrisburg Region. The Sales Representative's focus will be on new opportunities via end-user customers and expanding services to existing customers while managing and growing the business...


  • Harrisburg, United States Clopay Door Full time

    Customer Service Representative - $18.00 - $22.00/hour in Harrisburg, PA at Clopay Corporation **Location:** **Experience:** Not Specified **Job Description** Clopay Coporation is North Americas largest residential garage door manufacturer. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products....


  • Harrisburg, United States EMCOR Group Full time

    Include the following. Other duties may be assigned. Responsible for the identification, selection, and development of new and existing customer accounts. Responsible for establishing and maintaining effective communication with customers, ensuring t Sales Representative, Sales, Outside Sales, Representative, Service, Manufacturing, Business