Health Center Co-manager Float

2 weeks ago


San Bernardino, United States Planned Parenthood of Orange and San Bernardino Counties Full time

Additional Comp Info: Salary based on experience. Overview:
Planned Parenthood of Orange and San Bernardino Counties has a** full-time opportunity for a **Health Center Co-Manager Float** in San Bernardino,CA.**

The Health Center Co-Manager Float, in partnership with and support of the site Senior Health Center Co-Manager and Area Director, assumes overall responsibility for the center’s operations in the absence of either. The Co-Manager Float will be primarily responsible for monitoring patient flow. The Co-Manager Float will also monitor patient satisfaction and address patient concerns as they arise. The Co-Manager Float will coordinate with the health center staff to ensure outstanding customer service and efficiency in clinical service delivery to all patients. The Co-Manager Float will also direct the delivery of the full range of the reproductive health care services and primary care services we offer.

At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:

- A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability.
- Benefits coverage starts after one full month of employment
- Generous vacation, sick, and holiday benefits
- Generous 401(k) matching contributions and more

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Minimum Work Experience**:

- Minimum of two (2) years of experience in a health, medical or social service setting.
- Reproductive, managed/primary health care and/or abortion services experience preferred.

**Supervisory Experience**:

- Demonstrated ability as an effective leader, including coaching and team-building skills.
- Strong written, verbal, and interpersonal skills.
- Budgeting experience.
- Excellent strategic planning skills.
- Must be self-motivated and have the ability to work without direct supervision.
- Minimum of one (1) year of demonstrated supervisory experience preferred.

**Other Requirements**:

- Ability to delegate to and empower staff effectively.
- Team builder and ability to utilize team skills effectively.
- Excellent written and verbal communication skills.
- Accuracy and attention to detail.
- Ability to relate to diverse communities.
- Maintain a professional demeanor at all times.
- Able to work flexible hours and weekends.

**Agency Standard Requirements**:

- Strong commitment to quality healthcare and excellent customer service is required.
- Must thrive in a fast-paced, rigorous environment with changing priorities.
- Ability to meet deadlines and work under pressure.
- Must demonstrate high-level computer skills, including Microsoft Word, Excel, and Outlook. Electronic medical records experience may also be required.
- This position requires travel to other sites and locations; if using a personal vehicle to meet this requirement, a valid CA driver’s license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required.
- Abortion patients are cared for at each of our health centers and in part through the administrative, support, and other non-clinical services provided at all PPOSBC locations and by all PPOSBC employees, and supporting these critical services is an essential job duty and fundamental responsibility of all employees.

**Responsibilities**:
Essential Functions: Essential functions encompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists.
- Act as a “Flow Facilitator” and continually monitor schedules to improve patient wait times and customer service.
- Hold staff accountable to specific, measurable customer service standards (e.g., through annual performance monitoring and implementing corrective action plans when customer service expectations are not being met).
- Will ensure appropriate Health Center coverage with management in conjunction with the Health Center Senior Co-Manager and Area Director.
- Lead Health Center efforts to achieve established goals for volume and wait times.
- Communicate any changes, new processes, and weekly updates information in a daily morning huddle. Notes are to be completed daily and sent out to all Health Center staff.
- Review and manage discrepancies with documentation and billing as they negatively impact Health Center reimbursements for services rendered.
- Responsible for management and non-direct patient care-related services in the Health Center. Oversee a full range of se



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