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Customer Care Specialist

4 months ago

Phoenix, United States City Property Management Full time

**Mission**:The mission of City Property Management is to provide the best experience in community management.

**Our Core Values**

Professionalism

Engagement

Knowledge

Humility

Client Centric

Trust

Flexibility

Teamwork

Diligent

Fun, Fair & Respectful

**We’re looking for a dynamic, skilled, and friendly Customer Care Specialist to join our team. Is that you?** This full time position offers benefits, paid vacation/federal holidays, and an opportunity to be trained in the constantly growing HOA industry.

**Duties and Responsibilities**
- Communicate effectively with homeowners to resolve complaints and miscellaneous issues pertaining to individual homeowners’ accounts.
- Gather information regarding the nature of the call and pass the information on to the employee if transferring the call.
- Provide effective account resolution to homeowners with appropriate follow-up and inter-office correspondence.
- Assist homeowner in creating online accounts: provide passcode, reset password, or create account for owner.
- Assist homeowner with access devices.
- Assist with data entry and office duties.
- Greet clients and perform front desk operations as needed.

**Skills**
- Outstanding customer service.
- Excellent verbal and written communication skills.
- Ability to maintain privileged confidential information.
- Ability to work with supervision and meet strict timelines.
- Punctual and good attendance.
- Ability to type at least 40 words per minute.

**Perks & Benefits**
- Pay is flexible and dependent on experience.
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Employee referral program

**Pay**
- $18 - $20 / hour