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Manager, Application and Infrastructure Operations

2 months ago

Chandler, United States PrismHR Full time

**JOB SUMMARY**:
Driven by growth and new technology initiatives, PrismHR has an opening for an Infrastructure Operations Manager. This role has direct management for a team of infrastructure engineers with varied disciplines across both our legacy and go forward technology initiatives.

This role will require someone with a hands-on type of leadership style, someone that can guide others and still roll up their sleeves to contribute to our growing infrastructure. You will collaborate across multiple groups within the Product Delivery organization including development, architecture and program management to help deliver the best service for our clients.

**SPECIFIC DUTIES and RESPONSIBILITIES**:

- Provide formal, less formal and ‘as needed’ continual performance and personal growth feedback to assigned engineers
- Lead the team by example in driving and implementing actionable process, efficiency and quality improvements
- Continual learning of new technologies and concepts; training and mentoring team members.
- Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s)
- Continue to evolve the use of automation and configuration management
- Participate in the creation, maintenance, testing, and execution of the Disaster Recovery plan
- Work with hosting services, managed service providers, and contracted support to deliver innovative solutions for a wide range of product and service offerings
- Assist in capacity planning activities, to include creating and presenting technical specifications and requirements for purchasing of new servers and networking equipment
- Participate in after-hours upgrades, maintenance troubleshooting, and on-call availability as needed
- Function as a project lead to ensure major projects are kept on track and key deliverables met

**SKILLS and EXPERIENCE**:

- Bachelor’s degree in Computer Science, MIS or Engineering
- Experience with Docker CE as well as Docker Data Center infrastructure or equivalent
- Experience with automation tools such as Puppet, Chef, or Ansible
- Strong scripting knowledge for Windows and Linux platforms
- Design level expertise for SaaS operating platforms
- SSAE-16 SOC1, SOC2 or equivalent compliance experience strongly desired
- Excellent problem solving and effective research skills
- Good customer service skills
- Dedication and willingness to work some alternative schedules as necessary
- Industry certifications are strongly desired: Red Hat (RHCSA/RHCE), Windows (MCSA / MCSE), and/or Network (CCNA, CCNA Security)
- Knowledge of VMware virtual systems and cloud infrastructure, in a managed service environment

**Diversity, Equity and Inclusion Program/Affirmative Action Plan**:
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.

The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

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