Case Manager/care Coordinator

3 weeks ago

New York, United States Volunteers of America - Greater New York, Inc. Full time

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program.

We are in search of new talent in the following position

**Position**: Case Manager/Care Coordinator

The Case Manager/Care Coordinator is part of an initiative to assist homeless individuals with substance use disorders gain access to treatment, benefits, and housing. The Care Coordinator conducts outreach activities and manages a caseload of enrolled clients using evidence-based approaches to assist them in achieving treatment plan goals. Working with a Peer Navigator, the Care Coordinator ensure that clients are connected to appropriate treatment, services, housing and benefits.

**Locations**: 65 Charles Gay Loop, Wards Island, NY 10035
135 West 50th Street, NY, NY 10020

**Minimum Qualifications**:

- The position requires a minimum of 60 college credits (BA preferred) plus two years of relevant work experience.
- Familiarity with homelessness, mental health and/or substance abuse population required.
- The position also requires a demonstrated ability in verbal and written communication, including basic computer skills.
- Fluency in Spanish or other second language a plus.

**Case Manager/Care Coordinator Principal Responsibilities**:
1. Conduct outreach and engagement visits to Wellness Centers, Safe Havens, Shelters, mental health and substance use treatment programs and other areas within catchment area determined by program coordinator and key stakeholders.
2. Manage the client intake and assessment process to orient the client to the program and produce a comprehensive assessment of client service needs.
3. Develop with the client a mutually agreed-upon individual service plan reflecting assessment findings. Update the plan with the client as appropriate.
4. Meet regularly with the client to assist him/her in obtaining needed services/benefits to achieve their individual service plan goals.
5. Using evidence-based approaches, provide supportive counseling to strengthen clients’ ability to achieve behavior change and other goals.
6. Promote a successful transition to permanent housing through skills-building, case management and counseling.
7. Deliver services with fidelity to program protocols and evidence-based models.
8. Document activities in accordance with agency and funder guidelines and procedures. Collect service data and participate in evaluation and quality assurance activities.
9. Co-facilitate outreach and engagement groups on the benefits of the program including presenting on a variety of topics of substance use treatment, mental health treatment, and harm reduction interventions.

Employees receive an exceptional benefits package including
- Medical
- Dental
- Vision
- Prescription coverage
- Life insurance,
- Retirement plan
- Educational Reimbursement Program (includes tuition and license/certification)
- Paid Time Off which is accrued monthly and roles over from year to year. In addition;
- Paid Birthday Holiday

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