Call Center Coordinator

3 weeks ago

Santa Ana, United States Serve the People Community Health Center Full time

**Job description**:
**Key Responsibilities**:

- Handle inbound and outbound calls from patients and healthcare professionals, providing exceptional customer service and support
- Answer inquiries about healthcare policies, benefits, procedures and services while ensuring compliance with relevant regulations and protocols
- Schedule and confirm appointments for patients and healthcare professionals, ensuring accurate and timely coordination of services
- Maintain accurate up-to-date customer information and note documenting interactions and following up as required
- Work collaboratively with other team members, healthcare professionals and administrative staff to resolve patient issues and ensure timely and appropriate care
- Adhere to all privacy and security regulations to protect confidential patient information
- Continuously update knowledge of healthcare policies, services and procedures to provide informed and accurate information to customers
- Perform other duties as assigned by the supervisor or management

**Qualifications**:

- High school diploma or equivalent.
- Minimum 1 year of experience in a call center environment, preferably in the healthcare industry
- Excellent communication and interpersonal skills, with the ability to remain professional and courteous under pressure

**KNOWLEDGE, SKILLS AND EXPERIENCE**:

- Ability to read, write, understand and spell in English, Spanish and medical terminology correctly.
- Knowledge of medical terminology and healthcare regulations preferred
- Strong computer skills, with proficiency in Microsoft and experience working with EHR systems
- Ability to multitask, prioritize and manage time effectively, while meeting deadlines
- Demonstrate problem solving skills and ability to work independently and as part of a team

Hourly Rate: $21- $23/hour

Work Location: On-Site

**EDUCATION**:

- High school diploma or equivalent.

**Working Conditions**:
The employee is expected to be self-directed, take initiative and be persistent when appropriate to accomplish necessary duties and keep busy without prompting. Additionally, the employee is expected to be adaptable/flexible to changing work assignments, analytical, organized and detail-oriented, perform multiple tasks at once, compose correspondence and other documentation in a professional manner, express ideas constructively, actively listen to others, manage time effectively and efficiently to meet deadlines, learn and memorize procedures, display a cooperative attitude, read, understand and follow all company, job specific and safety policies/procedures, and attend/use all required training.

**Benefits**:
403B Retirement Plan

Dental insurance

Health insurance

Life insurance

Vision insurance

Accural Vacation time

Paid Holidays

Paid sick tims

**Experience**:
Call center: 1 year (required)

Community health center: 1 year (preferred)

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