Quality Assurance Manager

2 weeks ago

Fredericksburg, United States Comfort Keepers Full time

**Job Summary**:
As Quality Assurance, you will be responsible for overseeing and coordinating the care provided to individuals in need of assistance with daily living activities. Your role involves supervising a team of caregivers, ensuring that care plans are implemented effectively, and maintaining a high standard of care for clients. Additionally, you will serve as a point of contact for families, healthcare professionals, and other stakeholders involved in the care process.

**Key Responsibilities**:
Supervision and Coordination:

- Provide guidance, support, and direction to a team of caregivers.
- Schedule shifts and assign duties to ensure adequate coverage and continuity of care.
- Conduct regular check-ins and performance evaluations for caregivers, providing feedback and coaching as needed.

Client Care:

- Assist clients with activities of daily living, such as bathing, dressing, grooming, toileting, and mobility.
- Monitor clients' health status and report any changes or concerns to appropriate parties.
- Follow individualized care plans tailored to the specific needs and preferences of each client.

Documentation and Reporting:

- Maintain accurate and up-to-date records of client care activities, including daily logs, incident reports, and medication administration records.
- Document observations, interventions, and outcomes to track progress and ensure continuity of care.
- Communicate effectively with healthcare team members through written reports and verbal updates.

Training and Education:

- Provide training and orientation to new caregivers, ensuring they understand company policies, procedures, and expectations.
- Conduct ongoing education and skills development sessions to enhance the knowledge and competency of caregivers.
- Stay updated on best practices, industry trends, and regulatory requirements related to caregiving.

Quality Assurance:

- Monitor compliance with regulatory standards and company policies to maintain quality care delivery.
- Identify areas for improvement and implement corrective actions as necessary. Participate in quality assurance initiatives, such as audits, surveys, and quality improvement projects.

**Qulaifications**:

- High school diploma or equivalent; additional education or certification in healthcare or related field preferred.
- Proven experience in caregiving, with a minimum of 2 years in a supervisory or leadership role.
- Demonstrated ability to effectively communicate, collaborate, and problem-solve in a team environment.
- Strong interpersonal skills and empathy for individuals requiring care. Proficiency in basic computer skills and documentation software.

**Physical Requirements**:

- Ability to lift, push, and pull objects and individuals as needed.
- Stamina and endurance to stand, walk, and perform physical tasks for extended periods. Flexibility to work varying shifts, including nights, weekends, and holidays.

**Additional Requirements**:

- Clear criminal background check and drug screening.
- Valid driver's license and reliable transportation (if required for home visits). Willingness to undergo additional training and professional development as needed.

**Working Conditions**:

- Work environment may include private residences, assisted living facilities, nursing homes, or healthcare agencies.
- Exposure to bodily fluids, infectious diseases, and challenging behaviors may occur.
- Flexibility in scheduling to accommodate client needs and staffing requirements.

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