Home Furnishings Consultant/sales Associate

4 weeks ago

Webster, United States American Furniture Warehouse Full time

As an AFW consultant, you will be advising and guiding customers and assisting in the selection of home furnishings and accessories for their homes. At AFW, we offer our customers a low pressure, professional shopping experience. As a Home Furnishings Consultant, you use basic selling skills to guide the customer through our showrooms selecting furniture and home décor products helping them create something fresh and new in their homes. _**_Starting pay of $16/hr during training period. Once training is complete, weekly pay is $15.01/hr along with commission pay structure and high earning potential. _**_We offer competitive compensation, excellent benefits packages, and weekly pay to all of our Team Members.**What to expect as a consultant**:

- _No Pressure Sales Environment _
- _Honest Selling _
- _Opportunity to make good money _
- _We do not sell extended warranties, snake oil, etc. _
- _We make it fun _
- _We offer pleasant shopping experiences _
- _Best prices and best values anywhere _
- _Our visual design teams stay on top of the latest trends & support you _

**Job Requirements**
- _Willingness to learn about the industry, the products, and the customers _
- _Maintain a professional appearance and follow the dress guidelines. _
- _Attend daily meetings and required training. _
- _Have a flexible schedule and work all shifts, which include weekends, evenings, and holidays. _
- _Follow the guidelines set forth in the AFW Code of Conduct for Home Furnishings Consultants. _
- _Assist in the maintaining of the showroom including daily cleaning, vacuuming, and tagging. _
- _Adhere to the AFW asset protection policies in helping to identify and prevent fraud. _
- _Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency, and exceed customer service expectations. _

**Job Expectations**
- _Demonstrate a customer-first mindset and be accessible to ensure every customer has a great shopping experience. _
- _Connect with customers by asking open-ended questions to assess needs and make relevant merchandise suggestions. _
- _Educate customers on our products, policies, and events. _
- _Commitment to AFW’s safety policies and procedures _
- _Capable of walking the show floor to ensure customers are being assisted. _
- _Speak knowledgeably and confidently to customers about styles, fit, fabrics, price, and trends in home furnishings. _
- _Experienced in meeting high customer expectations. _
- _Have a Do It Right the First-Time mentality. _
- _Detail oriented with strong follow up and follow through skills. _
- _Possess excellent time management abilities. _
- _Strong interpersonal and communication skills. _
- _Understand website navigation and point of sales systems to proactively leverage technology to facilitate the overall customer experience. _

**_Personal Competencies: _**
- To perform the job successfully, an individual should demonstrate the following competencies: _
- **_Analytical _**_- Ability to analyze and assist in multiple selling scenarios. _
- **_Mathematical Skills _**_-Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. _
- **_Reasoning Ability _**_- Ability to problem solve and find viable customer solutions; acquires a strong knowledge base for all products we offer. _
- **_Teamwork _**_- Balances team and individual responsibilities; contributes to building positive team spirit; supports everyone’s efforts to succeed. _
- **_Business Acumen _**_- Understand and excels in a retail sales industry dynamic; ability to follow guidelines and directives from Management. _
- **_Interpersonal Skills _**_- Customer focused with good verbal and written communication skills. Needs the ability to work in one-on-one and team environments. _
- **_Organizational Support _**_- Follows policies and procedures; supports AFW’s goals and values. _
- **_Judgment _**_- Exhibits sound and accurate judgment; supports and explains reasoning of company policies includes appropriate people in decision-making process. _
- **_Problem Solving _**_- Understands the selling process; ability to guide customers through processes and execute viable solutions. Attention to detail is a critical part of the overall process requiring high accuracy. _
- **_Planning/Organizing _**_- Prioritizes and plans work activities; uses time efficiently. _
- **_Safety and Security - _**_Observes and follows safety and security procedures and initiatives. _
- **_Attendance/Punctuality _**_- Is consistently at work and on time. Must also have full availability for scheduling including evenings and weekends. _

**_Computer Skills: _**
- Ability to navigate multiple computer systems, type 35+ wpm, and develop proficiency with STORIS. Ability to regularly use computers for ordering, communication, documentation, and scheduling. _

**_Certificates and Licenses: _**
- Certifications and licenses related to busines

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