Front Desk Agent

2 weeks ago


Long Island City, United States Wingate By Wyndham Long Island City Full time

Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Agent. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

**Responsibilities**:

- Greet guests and provide them with a warm welcome upon arrival
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries in a professional and timely manner
- Assist guests with reservations, room changes, and other requests
- Handle guest complaints or concerns with empathy and resolve issues promptly
- Maintain knowledge of hotel services, amenities, and local attractions to provide recommendations to guests
- Process payments and maintain accurate records of guest transactions
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required

**Experience**:

- Previous experience in a front desk or customer service role is preferred
- Knowledge of hotel operations and hospitality industry is an asset
- Strong communication skills, both verbal and written
- Multilingual abilities are highly desirable
- Proficient in using computer systems for reservations, check-ins, and other front desk functions
- Ability to handle cash transactions accurately
- Excellent problem-solving skills and ability to remain calm under pressure

Join our team as a Front Desk Agent and enjoy the following benefits:

- Competitive pay based on experience
- Opportunities for career growth within the hospitality industry
- Training and development programs to enhance your skills
- Employee discounts on hotel stays and other perks

Pay: $18.50 - $22.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Day shift
- Night shift
- Overnight shift

Work setting:

- In-person

Ability to Relocate:

- Long Island City, NY 11101: Relocate before starting work (required)

Work Location: In person


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