Front Desk Agent

Found in: Resume Library US A2 - 1 week ago

City of West Hollywood California, United States Mondrian Full time
Job Description

Job Purpose:

Under the general guidance of the Front Office Manager and/or Assistant Front Office Manager, a Front Desk Agent is responsible for performing all duties connected with arriving and in-house guests. They ensure that all regular and VIP guests receive high quality, personalized service. Front Desk Agents must provide an engaging and dynamic guest experience while maintaining our guest recognition program.

ESSENTIAL DUTIES:

Greet guests and perform check-in process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, ensuring guest knows location of room and/or has a bell person accompany him/her.

Always use the 10/5 rule when encountering guests.

Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, handling money, processing credit and debit cards, accepting and recording various forms of payment, making change.

Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.

Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.

Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.

Field guest complaints and assist in a resolution for complete guest satisfaction.

Review occupancy, daily arrivals & departures and identify potential problems with rooms’ activity and take appropriate action.

Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.

Assist with PBX operators, bell staff, and front desk agents are performing their daily tasks in accordance to their job requirements and duties.

Be compliant and understand Mondrian Hotel policies and house rules.  Understand hospitality terms.

Ensure sign off of all Service Standards by Position for Guest Services staff.

Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.

Maintain communication with other hotel departments as it pertains to guest services.

Operate radios efficiently and professionally in communicating with hotel staff.  Ensure the proper use of radio etiquette within the department.

Ensure correct and accurate cash handling at the Front Desk.

Follow and enforce all Mondrian Hotel credit policies.

Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.

Complete and send out Mondrian Report when needed and ensure agents are completing daily checklists. 

Keep front desk completely stocked operational materials beginning and end of shift.

Ensure required pars of all front office and stationary supplies.

Other duties as assigned

Pay Range: $22.50 - $22.50

  • Front Desk Agent

    Found in: beBee S US - 2 weeks ago

    West Hollywood, United States The London West Hollywood at Beverly Hills Full time

    Job DescriptionOften the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other...

  • Agent Front Desk

    1 week ago

    West Columbia, United States InterContinental Hotels Group PLC Full time

    The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, youll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction Front Desk, Agent, Hotel, Skills

  • Front Desk Agent

    2 weeks ago

    Oklahoma City, United States Colcord Hotel Full time

    Job DescriptionJob DescriptionDescription:Job Title: Front Desk AgentWe are seeking a friendly and professional Front Desk Agent to join our team at our boutique hotel. . As a Front Desk Agent, you will be the first point of contact for our guests, so excellent communication and customer service skills are a must.Requirements:Responsibilities:- Greet guests...

  • Front Desk Agent

    7 days ago

    Hollywood, United States Davidson Hospitality Group Full time

    Davidson Hospitality Group - 8390 [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide information about hotel facilities, services, and local attractions;...

  • Front Desk Agent>

    1 week ago

    Key West, United States Davidson Hospitality Group Full time

    Davidson Hospitality Group - 8208 [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide information about hotel facilities, services, and local attractions;...

  • Front Desk Agent

    Found in: beBee S US - 2 weeks ago

    Salt Lake City, United States Marriott Salt Lake at City Creek Full time

    Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Marriott Salt Lake at City Creek with the position of Front Desk Agent - Marriott Salt Lake at City Creek which was opened this. If this job matches your qualifications, please send your application directly through our latest Job...

  • Front Desk Agent

    Found in: beBee S US - 2 weeks ago

    Hollywood, United States Hyde Beach House Full time

    BASIC FUNCTIONThe Front Desk Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors.QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE High school graduate or equivalent. Two years of college education preferred. Two years’ experience in a service industry,...

  • Hotel Front Desk Agent

    1 week ago

    Hollywood, United States Dolce by Wyndham Full time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal...

  • Front Desk Agent

    Found in: beBee jobs US - 2 weeks ago

    Hollywood, California, United States The London West Hollywood at Beverly Hills Full time

    Job DescriptionOften the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other...

  • Front Desk Agent

    Found in: beBee jobs US - 2 weeks ago

    Hollywood, Florida, United States DoubleTree Resort by Hilton Hollywood Beach Full time

    BASIC FUNCTIONThe Front Desk Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors.QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCEHigh school graduate or equivalent.Two years of college education preferred.Two years' experience in a service industry, preferably...

  • Front Desk Agent

    7 days ago

    Sioux City, United States Staybridge Suites Sioux City Southeast Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...

  • Front Desk Agent

    1 week ago

    Sioux City, United States Staybridge Suites Sioux City Southeast Full time

    Job DescriptionJob DescriptionWe are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service...

  • Front Desk Agent

    1 week ago

    Kansas City, United States Kansas City Residence Inn at The Legends Full time

    Job DescriptionJob DescriptionGuest Service Agent/Front Desk Agent Full time & Part time hours available!Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement...

  • Front Desk Agent

    Found in: beBee S US - 2 weeks ago

    Oklahoma City, United States Aloft Oklahoma City Quail Springs Full time

    DescriptionAs a Front Desk Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.Crescent Hotels and Resorts is the industry leader in hotel management and we proudly offer robust compensation and benefits...

  • Front Desk Agent

    Found in: beBee jobs US - 1 week ago

    Oklahoma City, Oklahoma, United States Aloft Oklahoma City Quail Springs Full time

    As a Front Desk Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.Crescent Hotels and Resorts is the industry leader in hotel management and we proudly offer robust compensation and benefits packages along...

  • Front Desk Agent

    Found in: Resume Library US A2 - 7 days ago

    Rutherford, California, United States Auberge du Soleil Full time

    Job Description Join our team as a Front Desk Agent, where you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service skills and attention to detail will create a memorable and positive experience, ensuring our guests feel valued from check-in to check-out. Greet...

  • Front Desk Agent

    1 week ago

    Salt Lake City, United States The Grand America Hotel Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...

  • Front Desk Supervisor

    1 week ago

    West Chester, United States Gulph Creek Hotels Full time

    Job DescriptionJob DescriptionThe front desk supervisor is responsible for the overall operation of the front desk. They work closely with front desk agents and other supervisors and managers to ensure exemplarily customer service is provided to each and every guest. Please see the attached job description for more details.

  • Seasonal Front Desk Agent

    Found in: Resume Library US A2 - 23 hours ago

    Lake Arrowhead, California, United States Lake Arrowhead Resort and Spa Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Guest Service Rep- Front Desk>

    1 week ago

    Hollywood, United States Schulte Companies Full time

    Schulte Companies - 14501 Hotel Road [Front Desk Agent / Concierge] As a Guest Service Representative at Schulte Companies, you'll: Greet guests and provide exceptional customer service; Handle guest inquiries and complaints; Process reservations and check-ins; Assist with luggage and transportation; Maintain cleanliness and organization of lobby and common...