Enrollment Services Advisor I

2 weeks ago

College Station, United States Texas A&M University Full time

**Job Title**

Enrollment Services Advisor I

**Agency**

Texas A&M University

**Department**

Aggie One Stop

**Proposed Minimum Salary**

Commensurate

**Job Location**

College Station, Texas

**Job Type**

Staff

**Our Commitment**

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experience. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

**Who We Are**

The Aggie One Stop will be an integrated student services office which enhances the student experience by providing high quality customer service for student enrollment services in one place. The Aggie One Stop will provide customer service for the following offices: Admissions Customer Service, Scholarships & Financial Aid, Student Business Services and Registrar.

**What We Want**

**What You Need to Know**

**_Salary: _**$45,000

**_Cover Letter & Resume: _**A cover letter and resume are strongly recommended.

**_Other Requirements or Other Factors: _**Evening and weekend work may be required.

**Qualifications**

**Required Education**:

- Bachelor's degree or equivalent combination of education and experience.

**Required Experience**:

- Four months of student worker, customer service or related experience.

**Preferred Education and Experience**
- Bachelor’s degree.
- Experience in customer service.
- More than one year of experience in higher education, specifically areas of enrollment, admissions, financial aid, registrar, and student accounts.
- Background in general office conditions with much time spent in contact with students.
- Experience in advising students in higher education.

**Required Knowledge, Skills, and Abilities**:

- Must be literate in the English language and able to comprehend, give, and follow both written and verbal instructions.
- Customer service skills, interpersonal skills, and detail oriented.
- Ability to work individually and collaboratively as a team.
- Ability to organize and make decisions.
- Ability to relate well with a student population.
- Ability to comprehend and communicate technical information effectively and diplomatically.
- Ability to work well under pressure.
- Ability to use tact, diplomacy, and judgment in dealing with all customers.
- Ability to meet deadlines and maintain a high level of accuracy, professionalism, and a customer service orientation.
- Ability to multi-task and work cooperatively with others.

**Preferred Knowledge, Skills and Abilities**:

- Proficiency in current versions of Microsoft Office Suite.
- Ability to type at or better than 50 words per minute with 90 percent accuracy.
- Ability to provide exceptional service to many customers at the same time.
- Knowledge Student Information Systems (Banner).
- Knowledge of financial aid counseling, verification, rules, and regulations, student billing, admissions and/or registrar offices.
- Knowledge of an enrollment management area focusing on outreach and/or retention.
- Ability to develop and make presentations.
- Bilingual in Spanish.

**Responsibilities**:
**Procedure & Documentation - **Maintains knowledge of TAMU policies and procedures, as well as knowledge of current federal, state, and institutional policies, procedures and regulations pertaining to enrollment and academic services specialty. Provides information and advises departments and external agencies on TAMU policies and procedures for enrollment and academic services activities. Prepares documents and correspondence for internal and external agencies. Maintains program records and databases. Maintains academic records and databases.

**Programs - **Plans, develops, and implements programs, events, and activities to recruit and/or educate current and prospective students, parents, departments, or external agencies. Responds to inquiries about program, events, and seminars, and workshop offerings. Delivers informational workshops, trainings, and seminars on specialized topics under enrollment and academic services.

**Why Texas A&M University?**
- Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our _core values _which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service. _

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.
- Health, dental, vision, life and long-term disability insurance with Texas A&M contribut

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