Studio General Manager
4 weeks ago
**About us**
We are a medium business in BEAUTY and WELLNESS. We are customer-centric, fast-paced, and fun. Over the last decade, we have been reimagining and revolutionizing the world’s most used but least regulated beauty service: Nail Care. We celebrate self-care as an everyday luxury and we are doing this by becoming the world’s leading ethical and clean nail-care brand with an empowered community of designers, delivering super-hygienic, high-quality services, with safe and better-for-you, clean beauty products backed by the experience of completing over 3M+ services. We ensure safe practices for our clients & our teams. Our People First culture is our greatest asset & we believe having passion and creativity in your craft and career will help to drive our business. We believe diversity is beautiful and we don’t just encourage diversity & inclusion, we embody it as a 95% diverse team If you believe in these values and are about being your best self and making an impact; then we would love to have you join the MiniLuxe team
Our work environment includes:
- Growth opportunities
- Safe work environment
- Lively atmosphere
The Studio Manager is responsible for the team development, financial performance, operational excellence of multiple studios within an assigned area. The Senior Studio Manager serves as a market lead influencing performance, offering development, and ensuring brand standards.
**What You’ll Accomplish**: Team & Development, Client, Delivers Results/Operational Excellence
Studio Leadership
- Leads by example and inspires a team first culture
- Ensures team retention at all levels
- Ensures accountability of clean standards in all studios
- Supports studio teams in delivering on client experience and handling conflict resolution
- Accountable for operational excellence and execution of company initiatives
- Coaches and develops a team of studio support and service providers
Client Journey
- Delivers a first in class service experience
- Cultivates loyal ‘fan’ and ‘superfan’ client base and builds community
- Is a brand advocate and accountable to share the brand story
- Educates clients on service and retail offerings, and upgrades
Driving Studio Revenue & KPIs
- Develops business plans to achieve key business drivers for assigned studios
- Drives gross margin by managing studio utilization and optimization
- Manages all facets of the business
- Identifies opportunities to maximize staffing levels across studios
- Drives revenue based on achieving studio budgets
- Actively sources opportunities for in-studio events and buy-outs
Training and Development / employee journey
- Responsible for the onboarding and training of new team members in the market
- Provides ongoing training and development for studio teams
- Identifies top talent and creates career progression plans
- Develops a bench of talent for succession planning
**Who You Are**:
- 3+ years of leadership experience
- Effective P&L management ensuring profitability
- Proven track record in operational excellence, revenue driving and profitability
- Excellent, clear communication, verbal, and written skills
- Exceptional interpersonal, planning and organizing, and leadership skills
- Highly motivated, results-oriented, and a self-starter
- Ability to influence, motivate, and communicate cross functionally
- Exceptional analytical and strategic planning skills with a strong attention to detail
- Effective organizational, time management and delegation skills
- Problem solver, able to manage operational issues with resilience
- Possess an overwhelming desire to exceed expectations
**MiniLuxe Benefits - What's in it for you?**
- Competitive salary
- Comprehensive health care plan (all the good stuff: medical/dental/vision/LTD/STD and life insurance benefits)
- Retirement savings account aka 401k
- Free Services & Retail Discounts
- Flexible Schedules
- Continued learning opportunities
**Benefits**:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Experience level:
- 3 years
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
**Experience**:
- Leadership: 3 years (preferred)
- Retail: 3 years (preferred)
Work Location: In person
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