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Repair Shop Coordinator

4 months ago

Union City, United States Knorr Brake Company Full time

The Repair Shop Coordinator provides support to Repair/Overhaul activities in a timely and cost-effective manner. In addition, the Repair Shop Coordinator provides support to Project Management and Rail Services (RS) Account Management to ensure contractual obligations are met. This position may include customer interface as it directly relates to customer owned material. Daily duties and requirements are SAP CS, RMA maintenance, and contact with various internal departments.

Some of the duties include maintaining manual or computerized SAP records and assisting the Repair Department personnel as well as the factory floor.

**Essential Functions**

**Receive customer complaint requests and enter applicable data into SAP. (RMA Creation)**
Consistent communication with internal and external customers providing status updates to repairs and overhauls.
**Work with our RS PM’s and Sales team to maintain a sales forecast and track monthly sales completion to the plan. **Maintain a high level of data quality within KBC’s SAP system.
**Conduct data collection and analysis as applicable to customer complaints.**
Review and report top customer complaints.
**Monitor assigned customer material from entry to closure.**
Support disposition of customer material (return to vendor, repair in house, etc.).
**Prepare reports and cost estimates.**
Work with Material Planner and KBC Service Center to establish repair schedule for in house repairs and overhauls.
**Provide support and assistance to other colleagues, as directed, and any other duties as requested.**
Travel is primarily local during the business day, although occasional out-of-the-area/overnight travel may be expected.
- Excellent organizational skills
- Strong verbal and written skills
- Good Product knowledge

**Teamwork**
**Must be able to work well in a team environment both internally and with customers. **Strong problem solving and troubleshooting abilities.
**Must be able to take direction from senior personnel.**
Must be able to multi-task
**Must have a strong desire to succeed with high expectations, both of themselves and others.**

**Requirements**:
High School Diploma or GED

Proficient in Microsoft Suites

Clear communication

**Preferred experience**

3-5 years experience preferred but not required.

1-2 years’ experience in related Rail Industry preferred but not required.

Pay: $74,172.00 - $83,444.00 per year

**Benefits**:

- 401(k)
- 401(k) 6% Match
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Paid time off
- Parental leave
- Referral program
- Tuition reimbursement
- Vision insurance

Schedule:

- Day shift
- Holidays
- Monday to Friday
- No weekends

Application Question(s):

- What are your salary expectations for this role?

**Education**:

- High school or equivalent (required)

**Experience**:

- Microsoft Suite: 2 years (required)

**Language**:

- English (required)

Ability to Commute:

- Union City, CA 94587 (required)

Ability to Relocate:

- Union City, CA 94587: Relocate before starting work (required)

Work Location: In person