Professional, Business Operations

3 weeks ago

Boston, United States JLL Full time

JLL supports the Whole You, personally and professionally.

**About the Role**:
As a Business Operations Specialist for JLLT's PM Technology, you will play a crucial role in the operations team, reporting to the Chief of Staff.

Your primary responsibility will be to support the planning and delivery of key projects, collaborate with stakeholders to deliver operational improvements, and manage business operations to ensure smooth functioning. Additionally, you will be responsible for maintaining accurate business reporting, project management, business analysis, and driving operational excellence.

The Business Operations Specialist will have exposure to and serve as a strategic partner to teams across the organisation to support them in driving success.

**Key Responsibilities**:
Project Management
Lead project planning, including defining project scope, goals, and deliverables

Communicate project progress and updates to stakeholders and project team

Conduct regular project status meetings and provide timely reporting

Ensure projects are delivered within scope, on time, and within budget

Anticipate and mitigate potential project obstacles and conflicts

Operational Management
Streamline cross-functional operations and promote collaboration among teams

Identify areas for improvement and implement initiatives to drive operational excellence

Create, implement, and optimise scalable processes to streamline cross-functional operations and facilitate knowledge and asset sharing.

Facilitate and cascade business-wide communications

Business Analysis
Assist teams in creating, designing, and submitting accurate and timely business performance reports

Develop and implement performance metrics and reporting mechanisms to track operational performance

Analyse business data and generate insights to support decision-making and drive continuous improvement

**What We’re Looking For**:
Excellent verbal and written communication skills - ability to communicate and collaborate across many levels in the organisation and with clients.

Must be highly credible in front of senior personnel. Represents ideas effectively with strong persuading and influencing skills, and powerfully communicates the value of our successes.

Strong project management, with a track record of identifying potential issues proactively and formulating solutions and contingency plans.

Strong skills in areas of organisation and execution while being results driven - the ability to analyze, act, and implement to ensure desired results are achieved.

Getting results from ad hoc groups of disparate people is critical. Key stakeholders and collaborators are geographically dispersed.

Proven ability to initiate and follow through with improvement initiatives. Able to work independently and be a team player

Sound judgment, initiative, resourcefulness, tenacity, and the flexibility to operate independently in a fast-paced, unstructured environment. Needs to be a self-starter and hold the team accountable to deadlines and deliverables

Experience driving results amongst cross-functional teams, especially at senior and executive levels of an organisation.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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