Front Desk Agent

3 weeks ago

Lombard, United States Comfort Suites - Lombard Full time

**Responsibilities**:

- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Connect with the housekeeping department to ensure guest accommodations are ready
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Handle customer complaints as necessary
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- _**Other duties as assigned by the management**_

**Qualifications**:

- Working knowledge of Microsoft Office and reservation management systems
- Well-versed in taking telephone calls and handling stressful situations
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- Must have graduated high school, received a GED or equivalent
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

Pay: From $16.00 per hour

Expected hours: 40 per week

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Overnight shift

**Education**:

- High school or equivalent (required)

**Experience**:

- Customer service: 2 years (required)
- Hotel management: 2 years (preferred)
- Front desk: 2 years (preferred)

**Language**:

- Spanish (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Ability to Commute:

- Lombard, IL 60148 (required)

Ability to Relocate:

- Lombard, IL 60148: Relocate before starting work (required)

Work Location: In person

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