Director of Fraud and Disputes Debit Detection

3 weeks ago

Tempe, United States U.S. Bank National Association Full time

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

This newly created Specialty Contact Center (SCC) role will lead one of two Fraud & Dispute Intake functions. Responsibilities of this role include ensuring the success of operations activities, achieving contact center goals and objectives, and the coaching and development of those who are leaders of leaders. This role will support Reg E fraud and dispute claims for consumers and will require the ability to lead an operation team while driving key initiatives to further improve processes and customer experience.

Manages and coordinates the operational activities for assigned functional areas/regions. Ensures quality service and effective operations support for all of the assigned internal and external customers. Accomplishes results through the effective management of staff that may range from lower level non-exempt through exempt level professionals. Administers corporate policies and procedures and ensures compliance with applicable laws and regulations. Participates in the review and recommendation of operational systems and procedures affecting assigned units, coordinating system conversions from an operations perspective.

**Basic Qualifications**
- Bachelor's degree, or equivalent work experience
- 10 or more years of operations-related experience

**Preferred Skills/Experience**
- Superior knowledge of operation functions, systems, policies and procedures for the assigned area
- Excellent organizational, managerial and project management skills
- Well-developed customer relations skills
- Excellent interpersonal, verbal and written communication skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Thorough knowledge of banking operations and human resources

CSC
USBOps

**Location Expectations**

**Benefits**:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

**EEO is the Law**

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

**E-Verify**

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.

  • Analyst - Fraud Detection

    1 month ago

    Tempe, United States GoDaddy Full time

    Location Details:  At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so...

  • Analyst - Fraud Detection

    3 weeks ago

    Tempe, Arizona, United States GoDaddy Full time

    Location Details: At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days)and some work entirely remotely. This is a hybrid position. You'll divide your time between working remotely from your home and an office, so you...

  • Analyst - Fraud Detection

    1 month ago

    Tempe, United States GoDaddy Full time

    R020001 - Tempe, Arizona, United States - Finance & Accounting - Regular **Location Details**: At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. This is a hybrid position. You’ll...

  • Fraud Investigator

    7 days ago

    Tempe, United States Dexian Full time

    Join one of the most prestigious fortune 50 Financial Institutions in the World!!Position Title: Financial Crimes SpecialistLocation: Tempe, AZ – Charlotte, NC- Minneapolis, MN Duration: 6-month contract to hireHours: 8:00 am - 5:00 pm Hourly Rate: $32.50Responsibilities:Investigate and analyze complex financial crimes transactions, policy violations, and...

  • Fraud Investigator

    1 week ago

    Tempe, United States Dexian Full time

    Join one of the most prestigious fortune 50 Financial Institutions in the World!!Position Title: Financial Crimes SpecialistLocation: Tempe, AZ – Charlotte, NC- Minneapolis, MN Duration: 6-month contract to hireHours: 8:00 am - 5:00 pm Hourly Rate: $32.50Responsibilities:Investigate and analyze complex financial crimes transactions, policy violations, and...

  • Financial Crimes/Fraud Investigation Specialist

    1 month ago

    Tempe, United States Dexian Full time

    Position: Financial Crimes/Fraud Investigation SpecialistLocation: Des Moines, Minneapolis, Phoenix, St. Louis, Tempe, AZDuration: 9+ Months Summary: Identifies, research and analyses more complex financial crimes transactions and referrals, policy violations and/or suspicious situations with moderate to high risk. Conducts investigative research using...

  • Financial Crimes/Fraud Investigation Specialist

    3 weeks ago

    Tempe, Arizona, United States Dexian Full time

    Position: Financial Crimes/Fraud Investigation SpecialistLocation: Des Moines, Minneapolis, Phoenix, St. Louis, Tempe, AZDuration: 9+ Months Summary: Identifies, research and analyses more complex financial crimes transactions and referrals, policy violations and/or suspicious situations with moderate to high risk. Conducts investigative research using...

  • Crime Investigator

    2 weeks ago

    Tempe, United States Dexian Full time

    Join one of the most prestigious fortune 50 Financial Institutions in the World!!Position Title: Financial Crimes SpecialistLocation: Tempe, AZHours: 8:00 am - 5:00 pm (7:30 – 4:30 pm mst for training then flexible after) Monday and Friday remoteHourly Rate: $32.50Responsibilities:and analyze complex financial crimes transactions, policy violations, and...

  • Financial Crimes Specialist, Boots to Banking

    4 weeks ago

    Tempe, United States Wells Fargo Full time

    **About this role**: This is an exciting opportunity to join the Financial Crimes Investigations department as Financial Crimes Specialist We are searching for talented Financial Crimes Specialists to join our AML group. **In this role, you will**: - Participate in complex initiatives and identify opportunity for process improvements within scope of...

  • Financial Crimes Specialist

    1 month ago

    Tempe, United States Dexian Full time

    Position Title: Financial Crimes SpecialistLocation: Tempe, AZHours: 8:00 am - 5:00 pmHourly Rate: $32.50Responsibilities:Investigate and analyze complex financial crimes transactions, policy violations, and suspicious activities with varying degrees of risk.Utilize investigative techniques to determine liability, assess impacts, and mitigate financial...

  • Anti-Money Laundering Investigator

    3 weeks ago

    Tempe, Arizona, United States Dexian - DISYS Full time

    Position Title: Financial Crimes Specialist Location: Tempe, AZ Hours: 8:00 am - 5:00 pm Hourly Rate: $32.50 Responsibilities: Investigate and analyze complex financial crimes transactions, policy violations, and suspicious activities with varying degrees of risk. Utilize investigative techniques to determine liability, assess impacts, and mitigate financial...

  • Crime Investigator

    2 weeks ago

    Tempe, United States Dexian Full time

    Join one of the most prestigious fortune 50 Financial Institutions in the World!!Position Title: Financial Crimes SpecialistLocation: Tempe, AZHours: 8:00 am - 5:00 pm (7:30 – 4:30 pm mst for training then flexible after) Monday and Friday remoteHourly Rate: $32.50Responsibilities:Investigate and analyze complex financial crimes transactions, policy...

  • Director, Security Engineering

    3 weeks ago

    Tempe, Arizona, United States ACHIEVE Full time

    Director, Security Engineering & Operations Full-timework location: RemoteAchieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial...

  • Boots to Banking, Financial Crimes Specialist

    3 weeks ago

    Tempe, United States VetJobs Full time

    Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set,...

  • Director, Security Engineering

    3 days ago

    Tempe, Arizona, United States Achieve Full time

    Job DescriptionWe are seeking a highly skilled and experienced leader for our Security Engineering and Operations team. As the Director of Security Engineering and Operations, you will be responsible for ensuring the security and integrity of our organization's systems, networks, and data. You will play a critical role in designing, implementing, and...

  • Fraud & Compliance - AML/BSA Specialist

    3 weeks ago

    Tempe, Arizona, United States INSPYR Solutions Full time

    Title: AML/BSA Specialist Location:Tempe and/ or Minneapolis Bank Plaza Duration: 6+ Month contract Compensation: $21.00-$22.50 Work Requirements: US Citizen, GC Holders or Authorized to Work in the USHybrid Scheduled Mon- Fri 9-5pm Weekly pay Responsibilities: Responsible for fulfilling the Anti-Money-Laundering/Bank Secrecy Act requirements through...

  • Fraud & Compliance - AML/BSA Specialist

    2 days ago

    Tempe, United States INSPYR Solutions Full time

    Title: AML/BSA Specialist Location:Tempe and/ or Minneapolis Bank Plaza Duration: 6+ Month contract Compensation: $23.00-26.00 Work Requirements: US Citizen, GC Holders or Authorized to Work in the US Hybrid Scheduled Mon- Fri 9-5pm Weekly pay! Responsibilities: Responsible for fulfilling the Anti-Money-Laundering/Bank Secrecy Act requirements through...

  • Med Tech/caregiver

    3 weeks ago

    Tempe, United States Desert Marigold Assisted living and memory care Full time

    **We are hoping to add a few more Certified Medication Technicians to our Team! Our community has a 24 bed assisted living and a 30 bed secure memory care.** We are currently hiring for: - 2 Second shift (2pm-10pm) FULL TIME / PRN_ SUMMARY Administers prescribed medications to residents and maintains related medical records under supervision of Director...

  • Director, Security Engineering

    17 hours ago

    Tempe, United States Achieve Full time

    Job DescriptionWe are seeking a highly skilled and experienced leader for our Security Engineering and Operations team. As the Director of Security Engineering and Operations, you will be responsible for ensuring the security and integrity of our organization's systems, networks, and data. You will play a critical role in designing, implementing, and...

  • Caregiver/med Tech

    1 week ago

    Tempe, United States Desert Marigold Assisted living and memory care Full time

    **Our campus is growing and we are hope to add 4 more State Certified Caregivers to our Team!** **Our community has a 35 bed assisted living and a 30 bed secure memory care.** **WE ARE CURRENTLY HIRING FOR THE FOLLOWING SHIFTS**: **First shift (6am-2pm) FULL TIME / PART TIME** **Evening shift (2pm-10pm) FULL TIME / PART TIME** **Night shift (10pm-6am) FULL...