Medical Assistant, Lead

4 weeks ago

North Dartmouth, United States APDerm Full time

Overview:
Under the general supervision of the clinician and reporting directly to the Practice Manager, the MA Lead shall provide direct supervision to all levels of MAs in a specific practice or practices in addition to providing direct care to a specified group of patients in our dermatology healthcare setting on an as-needed basis. MAs work in collaboration with the physician(s) or other health care provider (s) and other ambulatory support staff with the office location and with other disciplines to deliver quality patient care.

**Responsibilities**:
**Essential Duties & Responsibilities including but are not limited to**:

- All the duties associated with MA I, II & III
- Manage the day-to-day responsibilities of the Medical Assistants. Assign duties to ensure the smooth running of the daily business.
- Ensure new Medical Assistants are onboarded and trained.
- Manage the schedule and timekeeping of the team, including time off requests.
- Ensure SDS and OSHA books are maintained and up to date.
- Complete end of month inventory
- Perform regularly scheduled equipment safety checks.
- Ensure that all appropriate equipment is in good working order at the beginning of the day and that adequate supplies are available for patient procedure/visit. Ensure appropriate levels of supplies and inventory for office needs by utilizing the request system while understanding the importance of cost containment.

**When acting as an MA, Clinical Responsibilities include but not limited to,**:

- Escorts patients to the appropriate room, accurately obtains and records history and chief complaint to practice standards.
- Prepares patient for the appointment based upon the diagnosis, procedure and or practice protocols. Includes proper dress (gowns), proper set ups for the procedure to be performed etc.
- Performs proper pre-visit procedure under the direction of the physician or other health care provider prior to the patient’s visit (suture removal, dressing removal).
- Observes and reports any abnormal symptoms or behavior to appropriate licensed personnel.
- Organizes and prioritizes daily work tasks to ensure the Physicians/NP's schedule runs smoothly and all patient needs are met.
- Utilize standard precautions in room preparation and while assisting with procedures/exams.
- Perform appropriate specimen collection (including labeling, ensuring the specimen is in the bottle and practice protocol).
- Records and maintains pathology logbook to ensure that all pathology reports have been properly documented.
- Provides and reviews appropriate instructions to patients regarding procedures or testing.
- Provide patient with written educational material.
- Maintain confidentiality and patient rights in interactions with the patient/family and other health care workers.
- Performs allergy Patch Testing per established protocol.
- Performs suture removals, wound cultures, and other procedures as directed.
- Performs proper dosing and mixing of the following preparations:

- Buffered Lidocaine, Kenalog, Sclerotherapy preparations, Botox
- Cosmetic & Hyperhidrosis
- Train patients on proper biologic injection protocols
- Demonstrates knowledge and safety practices of ancillary services such as:

- Phototherapy UVA and UVB, Xtrac, Laser, Excisions
- Assigns tasks to MA I and MA II. Supports and assists them in their daily duties. Provides training to new teammates. Ensures they are following all procedures and guidelines.
- May be asked to cross train and learn ancillary services based on the needs of the practice:

- Prepares patient for the treatment based upon the referring clinicians order, sets up for the proper procedure to be performed including:

- needed consent(s)
- calibrating machine
- preparing treatment area per clinician protocol
- performing treatment per clinician protocol
- provide patient with appropriate pre and post care instructions
- escorts patient to the appropriate treatment room and inquires about response to previous treatments per practice standards
- demonstrates knowledge and safety practices of ancillary services as established per protocol
- seeks advice from clinician when needed, for treatment adjustment or complications
- responsible for accuracy of EMR documentation and for accuracy in billing for services provided
- routes clinical documentation to the referring clinician for final review and signature
- In clinics without a Clinical Site Coordinator - the MA III works with the Practice Manager to ensure all daily, weekly and monthly office tasks are assigned and completed. Ensures the Safety Data Sheets (SDS) book and OSHA Manual are kept up to date.
- Completes or assigns suture inventory, checks all rooms for expiring inventory.
- Seeks advice from a provider when needed for treatment adjustment or complications.

**Ancillary Service Responsibilities include but not limited to**:

- Prepares patient for the treatment based upon the referring clinicians order, sets up for the proper

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