Salesforce Administrator

2 weeks ago

Phoenix, United States PHI Air Medical Full time

**POSITION OVERVIEW**

Performs under the direction of the Vice President, Information Technology. The Salesforce Administrator is responsible for managing and maintaining our Salesforce instance. You will collaborate with various departments to understand business processes, implement customizations, and optimize the platform to drive productivity and customer satisfaction.

**JOB SUMMARY**
- System Administration: Perform day-to-day administrative tasks, including user management, security settings, profiles, roles, permissions, and data integrity. Handle support tickets related to user permissions, groups, roles, layouts, dashboards, and reports.
- Configuration and Customization: Customize Salesforce to meet business requirements by creating and modifying objects, fields, workflows, validation rules, and page layouts.
- Data Management: Import, export, and maintain data in Salesforce, ensuring data accuracy and consistency.
- Reports and Dashboards: Create and maintain reports, dashboards, and analytical insights to support data-driven decision-making processes.
- User Support and Training: Provide user support, training, and documentation for Salesforce features, encouraging user adoption and proficiency.
- Quality Assurance: Conduct regular audits, identify issues, and implement necessary fixes to maintain system integrity.
- System Upgrades and Releases: Stay updated with Salesforce releases, assess their impact on the organization, and coordinate system upgrades.
- Continuous Improvement: Identify opportunities to enhance system functionality and optimize business processes, proposing and implementing solutions.
- Security and Compliance: Ensure Salesforce security standards are met and maintain compliance with relevant data protection regulations.

**SCHEDULE/LOCATION**
- 5 & 2

**QUALIFICATIONS/EXPERIENCE**

**Required Qualifications**:

- 3-5 years of experience as a Salesforce Administrator or in a similar CRM administration role.
- Salesforce Administrator certification is preferred or equivalent experience.
- In-depth knowledge of Salesforce configuration, customization, and administration.
- Familiarity with data management, integration, and reporting in Salesforce.
- Strong analytical and problem-solving skills with an ability to understand complex business requirements.
- Excellent communication and interpersonal skills to collaborate with various stakeholders.
- Detail-oriented, organized, and capable of managing multiple tasks simultaneously.
- Ability to work independently and as part of a team, delivering high-quality results on schedule.
- Proven experience with high-level technical support of various software packages.
- Experience with IT security in an enterprise environment.

**Preferred Qualifications**:

- Bachelor's degree in Business, Information Technology, or related field, or an equivalent combination of education and experience.
- Additional Salesforce certifications like Advanced Administrator, Platform App Builder, or Sales Cloud Consultant preferred or equivalent experience

**SALARY**
- Regular pay scale

**CORE COMPETENCIES**:

- ** Safe.** **We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.
- ** Efficient.** We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization.
- ** Quality.** We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes.
- ** Service.** We are dedicated to the service of our customers, our communities and each other.

**BEHAVIORAL COMPETENCIES**:
**Show Real Grit - **With safety as your guide, you pursue every task with drive, energy, and a commitment to finish. You give all that the situation requires, even in the face of resistance or setbacks. You serve with resiliency, determined to help others.

**Perform with Integrity - **You always do what's right.

**Be a great team player - **In order to achieve the best possible outcomes for our patients and customers, you must treat others with dignity and respect, and be committed to working as a cohesive team toward a common purpose.

**Give and Get Help - **Giving your all in the service of others can tax your wellbeing. Know the signs and have the courage to give help and get help when needed.

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