Customer Service Representative

3 weeks ago


Pontiac, United States Johnson Press of America, Inc Full time

**We include**:

- A temperature-controlled environment
- Independent workspaces
- A small business and team-oriented culture
- Individual attention and training
- Lunch break and two 15-minute breaks

**Job Summary**

The Customer Service Representative (CSR) will be the main contact for clients and the liaison between customers and printing facility for our niche market of short run magazine publishers. They will be familiar with the services provided and guide customers through from the time a job is set up through invoicing and more.

For full job description and physical requirements please check:
**Required Skills**:

- Exemplary oral and written communication skills, understanding of sentence structure, rules of composition, spelling, and grammar
- Attentive, with strong comprehension and listening skills, ability to process volumes of information and condense into understandable written instructions
- Ability to collaborate with in all departments and customers
- Familiar with Microsoft Office Suite and Outlook, along with proficient and accurate data entry
- Must be able to multitask and switch priorities in a responsive manner within deadline constraints
- Additional duties/cross training assigned as needed.

**Experience**:

- Previous experience in printing is _preferred_
- Previous strong customer service experience is _required_

**Work Status**:
Full Time
Hours: 40+
7:30 am to 4:00 pm plus overtime
- JPA is a drug free workplace. This includes THC/Marijuana._
- Employment may be contingent upon successful completion of the Company’s pre-employment screening process, including drug screen and background investigation._

Pay: $35,620.00 - $39,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 1 year

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

Application Question(s):

- Are you willing to submit to a background investigation?

**Experience**:

- Customer service: 1 year (preferred)
- Printing: 1 year (preferred)
- Manufacturing: 1 year (preferred)
- Microsoft Excel: 1 year (preferred)

Ability to Relocate:

- Pontiac, IL 61764: Relocate before starting work (required)

Work Location: In person



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