Program Support Specialist

4 weeks ago

Rockville, United States NetImpact Strategies Full time

**Job Description**:
**Typical responsibilities include**:

- Providing decision support through data gathering, information analysis and documentation
- Maintaining open communication with federal stakeholders
- Assisting website users with primary technical support including issues, metrics, feature development, and other requests
- Organizing and hosting weekly meetings for the website support staff and primary contacts at the hosting service
- Monitoring website membership and other user activities to detect unwanted behavior and false accounts
- Compiling and distributing weekly communications
- Supporting an assortment of occasional administrative duties
- Assisting federal staff with booking and scheduling travel
- Supporting federal staff with organizing and hosting conferences and seminars

Qualifications:
**Required Experience**:

- Bachelor’s degree in related field or equivalent
- 2+ years of experience in similar role
- Strong customer service and interpersonal skills
- Demonstrated attention to detail, technical aptitude, and superior communication skills
- Developed problem solving and analytical skills
- Strong familiarity with MS Office 365 suite
- Must be able to obtain and maintain government eligibility requirements

**Desired Experience**:

- Experience with process improvements and optimization
- MS Power Platform experience
- Experience working with Commercial Off The Shelf (COTS) tools

About Us:

- Perks of working at NetImpact Strategies_
- Your health comes first - we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
- Invest in your future - 401(k) Plan - Immediately vested employer contributions; no matching required
- Work hard, play hard - we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
- Pawsitively pawesome - Pet Insurance (because our little critters are part of our families, too)
- Invest in your education - Tuition reimbursement, internal training programs, & company-sponsored industry certifications
- Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2020 & 2022
- Have fun and celebrate and give back - Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet

**ABOUT US**

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

**ACCESSIBILITY NOTE**

**EQUAL OPPORTUNITY EMPLOYER

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