Specialty Care Nurse Manager

3 weeks ago

Kalamazoo, United States WMU Homer Stryker, M.D. School of Medicine Full time

Overview:
WMU Homer Stryker MD School of Medicine (WMed) is seeking a Specialty Care Nurse Manager to join the Clinical Services team. This position is responsible for the administration and management of nursing and other clinical care staff for specialty care areas. Serves as the direct supervisor of pediatric subspecialty team lead, OB/GYN team lead, CMDS Coordinator, Respiratory Therapist, Certified Diabetes Educator and Clinical Dieticians. Works closely with the clinic teams to manage staffing levels for all specialty care services, excluding psychiatry, using best practices for efficiency as well as benchmarks. Works with leadership to develop and monitor nursing continuing education (CE) and professional development. Fast-paced position requires the ability to work effectively and efficiently under tight deadlines, high volume, and multiple interruptions.

**Responsibilities**:

- Supervision and administrative decision making for the care and coordination of Specialty care clinical services.
- Verification and submission of Clinical Competencies for nursing and other clinical care staff.
- Coordination of daily and monthly schedules.
- Orientation of new clinical staff and on-going training.
- Maintains current job descriptions for nursing / medical assistant staff and other assigned subordinate positions.
- Ensures compliance with all specialty care clinical staff licensing and certification requirements.
- Completes timely performance evaluations for assigned subordinate specialty care clinical support staff.
- Ordering and maintaining appropriate levels of clinical supplies.
- Participates in patient care as part of an interdisciplinary team.
- Monitors clinical care staffing levels and workflows.
- Works closely with the Director of Clinical Services to educate and engage all support staff in survey preparation for multiple external agencies.
- Addresses patient care, staffing, and any other immediate needs.
- Responsible for resolution of patient complaints related to care received in specialty care clinics, involving appropriate physician leadership when necessary.
- Maintains occurrence reports and reports as appropriate to the Chief Compliance Officer.
- Participates in review, evaluation, and resolution of occurrence reports as appropriate.
- Works with organizational leaders to develop and implement corrective action plans, and recommend and implement improvements to quality and patient experience.
- Works with the Director of Clinical Services in the development and maintenance of clinical policies.
- Assumes a key role in identifying and maintaining clinical practice guidelines.
- Verifies timely completion of quality checks.
- Assists director of Facilities as needed with monitoring of the alarm system on the clinical refrigerators/freezers.
- Works with the Director of Clinical Services and, when needed, the Director of Planning and Institutional Effectiveness to develop quality and patient safety performance improvement plan.
- Assists in developing processes and procedures to ensure high-quality and safe patient services and compliance.
- Availability to work on weekends and evenings to complete time sensitive projects.
- Acquires knowledge for new technology and policy/procedure revisions.
- Actively participates in process improvement and establishing clinical components of new specialty care provider practice setup.
- Monitors clinical support staff productivity and assists Director of Clinical Services in staffing benchmarks and budget.
- Develops Standard Operating Procedures for assigned Clinical areas.
- All other duties as assigned.

Qualifications:
**EDUCATION AND/OR EXPERIENCE**:

- BSN required; Master’s degree preferred.
- Minimum three years’ experience in a Clinical Specialty ambulatory setting.
- Minimum three years’ experience supervising staff.

**LICENSES, REGISTRATIONS, CERTIFICATIONS**:

- Current Michigan Registered Nurse license.
- Current BLS certification.

**OTHER SKILLS AND ABILITIES**:

- Proficiency with electronic health record, Epic preferred.
- Proven strong communication skills, both verbally and in writing.
- Proficiency with medical terminology.
- Demonstrates the ability to recognize priorities in organization of workflow.
- Able to perform duties independently, with a mínimal need for direct supervision.

**About Western Michigan University Homer Stryker M.D. School of Medicine (WMed)**

We are committed to excellence and health equity through transformative medical education, high-quality, patient
- and family-entered care, innovative research, and community partnerships within a just culture of diversity, equity, inclusion, and belonging. Our vision is health equity for all in Southwest Michigan through innovation in the practice and study of medicine.

The medical school is a collaboration of Western Michigan University and Kalamazoo's two teaching health systems, Ascension Borgess and Bronson Healthcare. The medical school is a private

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