Client Service Representative

1 week ago

Monrovia, United States VCA Full time

At VCA, we know that we couldn’t have grown into the company we are today without all of our hardworking, talented employees We value all our employees, and we want you to stick around Career growth and professional development is important, so we want to provide you with opportunities to take on new and exciting roles within VCA.

**Veterinary Client Service Representative**

VCA Santa Anita Animal Hospital — located in beautiful Monrovia, California — is seeking a client service professional to join our fast-growing AAHA-accredited, 4 doctor general practice.

Why do we need you?

As the face of VCA Santa Anita Animal Hospital, the client service representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The client service representative is the pivot around which the hospital operates and is responsible for:

- Customer service functions, including greeting visitors and answering telephones.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (for example, flea and tick control and heartworm prevention).
- Managing medical records and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
- Animal hospital or other professional animal-related experience (shelter, pet store, day care, grooming, animal science classes, etc.). If you don't have that experience, please explain in your cover note why we should consider you.
- A flexible schedule; we are open 6 days, and some Saturdays are required.
- Excellent interpersonal and computer skills.
- A dedication to maintaining the positive work environment that is fostered here.
- Please include a very brief cover note with your resume indicating why we should hire you.

**Job Types**: Full-time, Part-time

**Salary**: $16.50 - $20.00 per hour

**Benefits**:
In addition to competitive wages, we add value to your compensation package:

- Generous employee pet care discounts
- Medical, dental, and vision insurance
- Opportunities to teach and mentor
- 401(k) plan
- Free wellness subscriptions and services (Lyra & Headspace)
- Discounts and scholarships for Penn Foster programs
- Dozens of free courses at our own WOOF University
- Life and long-term disability insurance
- Paid parental leave

**Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more**

**The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)**

**Job Type**: Part-time

Pay: $16.50 - $20.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Weekends as needed

**Experience**:

- Veterinary clinic: 1 year (required)

Work Location: In person

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