Emergency Veterinary Csr

3 weeks ago

Los Angeles, United States Eagle Rock Animal Emergency Full time

Eagle Rock Animal Emergency is a privately-owned emergency animal hospital looking for Client Service Representatives (CSR’s) to add to our team. We pride ourselves on making our patients, clients, and staff feel welcome, and we would love to add someone to the team with the same attitude.

Our CSR should be someone who enjoys working with people and animals. Clients can be under a lot of stress during a time of emergency; we want to have someone on the team that understands that and is willing to speak with them in an empathetic and polite manner.

**Rate**: Starting at 24-27/hr, varies depending on prior experience.

**Shifts**: We are open Thursday 6pm
- through Monday 6pm. 8, 10, or 12 hour shifts. Morning, Day, Night, and Overnight

**Requirements**:

- Someone who enjoys working with people and animals
- Able to work with mínimal supervision
- A multi-tasker and creative problem solver
- Prior customer service experience
- Basic computer, phone, and notetaking skills
- Math skills
- Willingness to learn new things and ask questions
- A team player and communicator
- 1+ year experience in a veterinary setting

**Task List**
- Communicating directly with our Virtual Phone Assistants and assisting with incoming patients
- Communicating directly with the hospital team and assisting in day-to-day tasks
- Updating the hospital team on patient arrivals and assisting with intake and documentation
- Communicating with clients in a polite manner
- Presenting Treatment Plan Estimates and collecting payments
- Assisting with patient discharge and filling medications to go home
- Assisting with any administrative tasks as needed

Our work environment includes:

- Flexible working hours
- A teaching hospital, willing to cross-train and teach others about the world of veterinary medicine
- Growth opportunities

**Job Types**: Full-time, Part-time, Contract

Pay: $24.00 - $27.00 per hour

**Benefits**:

- Flexible schedule

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Overnight shift

Work setting:

- In-person

**Experience**:

- Veterinary experience: 1 year (required)
- Customer service: 1 year (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Ability to Commute:

- Los Angeles, CA 90065 (required)

Work Location: In person

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