Medical Support Assistant

3 weeks ago

Monterey, United States US Veterans Health Administration Full time

**Duties**:
**Major duties include but are not limited to the following**:

- The primary purpose of the position is to provide administrative and team support in a wide variety of basic administrative functions within a Patient Aligned Care Team, Specialty Clinic, or Call Center.
- The incumbent is considered the team's authority on a variety of clinic processes, regulations, policies, and procedures regarding eligibility and benefits, clinic support, statistical and data collection, medical record managements and customer service.
- Incumbent must interpret and implement regulations accurately to reflect current operating procedures.
- The role is complex and requires flexibility and independent decision making.
- The incumbent is a multi-functional employee with full clerical capabilities and responsibilities.
- Meets the needs of customers while supporting the medical center and service missions.
- Consistently communicates and treats customers (patients, visitors, volunteers, and all medical center staff) in a courteous, tactful, and respectful manner.
- Provides the customer with consistent information according to established policies and procedures.
- Handles conflict and problems in dealing with the customer constructively and appropriately.

**Work Schedule**: M-F, 8:00am-4:30pm or as determined by supervisor

**Telework**: Not eligible for Telework

**Fi**nancial Disclosure Report**: Not required

**Requirements**:
**Conditions of Employment**:

- Selective Service Registration is required for males born after 12/31/1959.
- Must be proficient in written and spoken English.
- You may be required to serve a probationary period.
- Subject to background/security investigation.
- Selected applicants will be required to complete an online onboarding process.
- Must pass pre-employment physical examination.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

**Qualifications**:
**Basic Requirements**:

- United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- Experience and Education.
- (1) Experience. Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR,
- (2) Education. One year above high school; OR,
- (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
- Creditable Experience_
(1) Knowledge of [ ] MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities [or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting]. Experience satisfying this requirement may be paid/non-paid employment as [an] MSA or [an equivalent position in a non-VA hospital or clinic setting].
- (2) Quality of Experience. Qualifying experience must be at a level comparable to MSA experience [or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting] at the next lower grade level. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and a range of [varieties] as described in this standard, at the specified grade level and be performed by the incumbent at least 25% of the time.
- (3) Part-Time Experience. Part-time experience as [an MSA or equivalent administrative patient support in] a [non-VA medical inpatient or outpatient setting] is creditable according to its relationship to the full-time workweek. For example, [an] MSA employed 20 hours a week, or on a 1/2-time basis, would receive [one] full-time workweek of credit for each [two] weeks of service.-
**Grade Determinations**:For GS-06** In addition to the basic requirements you must demonstrate that you possess one year of specialized experience at the next lower grade level (GS-05).
- AND,
i. Ability to collaborate [and] communicate [with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.]
- ii. [Ability to independently] set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
- iii. Ability t

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