Client Services Operations Support Team Lead
4 days ago
ABOUT PERFORMANT:
At Performant, we’re focused on helping our clients achieve their goals by providing technology-enabled services which identify improper payments and recoup or prevent losses due to errant billing practices. We are the premier independent healthcare payment integrity company in the US and a leader across several markets, including Medicare, Medicaid, and Commercial Healthcare. Through this important work we accomplish our mission:_ To_ _offer innovative payment accuracy solutions that allow our clients to focus on what matter most - quality of care and healthier lives for all_.
If you are seeking an employer who values People, Innovation, Integrity, Fun, and fostering an Ownership Culture - then Performant is the place for you
ABOUT THE OPPORTUNITY:
Hiring Range: $21.31 - $22.00
Key Responsibilities
Demonstrates knowledge and expertise in carrying out the following scope of responsibilities:
- Lead by example through achieving excellent performance results, as well as compliance, attendance and behavior.- Provides answers and handles escalation from team members-Assist management in developing tools and/or communicating changes in requirements, systems, processes and procedures, as well as supports transition and adaptation by the team in a positive and effective manner.- Ability to work core business hours/schedule as assigned, which may change from time-to-time based upon business needs.- Proactively supports research, analysis and resolution of questions and issues that arise by escalation or as assigned by management.- Review team and individual productivity and established metrics and identify potential issues and recommendations to applicable in-line supervisory or management staff.- Support client audits and other projects as assigned by management.- Perform other incidental and related duties as required and assigned.- Assist management in developing tools and/or communicating changes in requirements, systems, processes and procedures, as well as supports transition and adaptation by the team in a positive and effective manner- Demonstrates Performant core values in performance of job duties and all interactions- Perform other incidental and related duties as required and assigned.
Knowledge, Skills and Abilities Needed
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Below are representative of the knowledge, skills, and abilities required.- Knowledge and experience with medical claim billing procedures, medical terminology, medical coding and/or medical schooling related to billing and coding.- Proven attention to detail; excellent organization skills; and ability to effectively prioritize and accomplish diverse workload with high quality.-
- Follows and complies with company policies, processes and procedures.-
- Solid office equipment operation skills such as fax, copy, scanner, etc.
Required and Preferred Qualifications- High school diploma or equivalent.- 1 + years of experience in a business environment with intermediate clerical or administrative support duties; preferably in the healthcare or financial services industry.- Prior experience in a lead/management position desirable.- Knowledge of operations/work procedures related to one or more of Performant's business areas desired.
WHAT WE OFFER:
Performant offers a wide range of benefits to help support a healthy work/life balance. These benefits include medical, dental, vision, disability coverage options, life insurance coverage, 401(k) savings plans, paid family/parental leave, 11 paid holidays per year, as well as sick time and vacation time off annually. For more information about our benefits package, please refer to our benefits page on our website or ask your Talent Acquisition contact during an interview.
Physical Requirements & Additional Notices:
If working in a hybrid or fully remote setting, access to reliable, secure high-speed Internet at your home office location is required. Proof of such may be required prior to an offer being made. It is the Employee’s responsibility to maintain this Internet access at their home office location.
The following is a general summary of the physical demands and requirements of an Office/Clerical/Professional or similar job, whether completed remotely at a home office or in a typical on-site professional office environment. This is not intended to be an exhaustive list of requirements, as physical demands of each individual job may vary.- Regularly sits at a desk during scheduled shift, uses office phone or headset provided by the Company for phone calls, making outbound calls and answering inbound return calls using an office phone system; views a computer monitor, types on a keyboard and uses a computer mouse.- Regularly reads and comprehends information in electronic (computer) or paper form (written/printed).- Regularly sit/stand 8 or more hours per day.- Occasionally lift/carry/push/pull up to
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Lathrop, United States Performant Financial Corporation Full timeABOUT PERFORMANT: At Performant, we're focused on helping our clients achieve their goals by providing technology-enabled services which identify improper payments and recoup or prevent losses due to errant billing practices. We are the premier independent healthcare payment integrity company in the US and a leader across several markets, including...
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Lathrop, United States Performant Financial Corporation Full timeABOUT PERFORMANT: At Performant, we're focused on helping our clients achieve their goals by providing technology-enabled services which identify improper payments and recoup or prevent losses due to errant billing practices. We are the premier independent healthcare payment integrity company in the US and a leader across several markets, including...
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