Patient Financial Services Representative I

7 days ago

Hollywood, United States Memorial Healthcare System Full time

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

**Summary**:
The Patient Financial Services Representative (PFSR) serves as the first point of contact in greeting patients and guarantors in the hospital, ambulatory or medical office setting. The PFSR engages with the patient or guarantor to obtain pertinent information and answer any questions in an effort to ensure that all required demographic, financial, and insurance eligibility information is gathered and verified. Ensures all required notices and consent forms are signed accordingly.

**Responsibilities**:
May schedule walk-in appointments for services offered.May confirm physician and prescription orders ensuring accuracy.Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card.May perform patient discharge functions including, but not limited to, review of after visit summary (AVS), future appointment scheduling, and referrals.Explains polices including all regulatory and financial consent forms; secures all required signatures.Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active. Determines correct insurance filing order, if multiple insurance coverages are effective for that service.Obtains pre-certification and authorization.Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner. May guide the patient to appropriate destination for services.Collects patient out-of-pocket responsibility per collection guidelines. Provides patient estimates as requested. Prepares and balances a daily deposit of all payment collections.

**Competencies**:
ACCOUNTABILITY, ACCURACY & QUALITY, CUSTOMER SERVICE, EFFECTIVE COMMUNICATION, ORGANIZATION SKILLS, PATIENT AND FAMILY CENTERED CARE, PROBLEM SOLVING, PRODUCTIVITY, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, TEAM WORK

**Education and Certification Requirements**:
High School Diploma or Equivalent (required)

**Additional Job Information**:
Complexity of Work: Requires excellent communication skills, critical thinking skills, decisive judgment, and the ability to work with mínimal supervision. Must be able to work in a stressful environment and take appropriate action. Ability to work and build relationships collaboratively.Required Work Experience: No experience required. One (1) year of related hospital, medical office, or customer service experience preferred.Other Information: In Memorial Physician Group (specialty practices), additional responsibilities include: (1) obtain specialty authorizations (2) authorization denial and peer to peer process (3) patient care navigation ex: surgical and procedural coordination and scheduling for patient specific populations (4) handle all incoming calls and physician and hospital back line (5) obtain and confirm referralsIn the Hospital, additional responsibilities include: (1) Upon validation of patient identity, place identification band on patient (2) obtain signatures for hospital specific regulatory forms not required in an ambulatory or office setting (3) obtain authorizations for walk-in appointments (4) determine when financial assistance is needed.In Memorial Primary Care, additional responsibilities include: (1) MIH-MPC program patient referral, payment collection and eligibility scheduling (2) process referral work-ques and same day access requests (3) work with Patient Access Center on real time patient requests (4) address prescription refill requests, patient advice requests through MyChart, and provider scheduling template.

**Working Conditions and Physical Requirements**:

- Bending and Stooping = 60%
- Climbing = 0%
- Keyboard Entry = 100%
- Kneeling = 0%
- Lifting/Carrying Patients 35 Pounds or Greater = 60%
- Lifting or Carrying 0 - 25 lbs Non-Patient = 80%
- Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 40%
- Lifting or Carrying > 75 lbs Non-Patient = 0%
- Pushing or Pulling 0 - 25 lbs Non-Patient = 80%
- Pushing or Pulling 26 - 75 lbs Non-Patient = 80%
- Pushing or Pulling > 75 lbs Non-Patient = 0%
- Reaching = 80%
- Repetitive Movement Foot/Leg = 0%
- Repetitive Movement Hand/Arm = 80%
- Running = 0%
- Sitting = 80%
- Squatting = 80%
- Standing = 80%
- Walking = 80%
- Audible Speech = 80%
- Hearing Acuity = 80%
- Smelling Acuity = 0%
- Taste Discrimination = 0%
- Depth Perception = 80%
- Distinguish Color = 0%
- Seeing - Far = 80%
- Seeing - Near = 80%
- Bio hazardous Waste = 60%
- Biological Hazards - Respiratory = 60%
- Biological Hazards - Skin or Ingestion = 60%
- Blood and/or Bodily Fluids = 60%
- Communicable Diseases and/or Pathogens = 60%
- Asbestos = 0%
- Cytotoxic Chemicals = 0%
- Dust = 0%
- Gas/Va

  • Patient Financial Services Representative I

    1 week ago

    Hollywood, United States Memorial Healthcare System Full time

    At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. Summary: Evening Weekend Shifts. The Patient Financial Services Representative (PFSR) serves...

  • Patient Financial Services Representative I

    7 days ago

    Hollywood, United States Memorial Healthcare System Full time

    At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. Summary: The Patient Financial Services Representative (PFSR) serves as the first point of...

  • Patient Financial Services Representative I

    2 weeks ago

    Hollywood, United States Memorial Healthcare System Full time

    At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. Summary: Opening Shift: MWF - 6:45am, TTH - 7:45am This is an opening shift with a 6:45am...

  • Patient Financial Services Representative I

    3 weeks ago

    Hollywood, United States Memorial Healthcare System Full time

    At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. **Summary**: The Patient Financial Services Representative (PFSR) serves as the first point of...

  • Patient Financial Services Representative I

    4 days ago

    Hollywood, United States Memorial Healthcare System Full time

    At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. **Summary**: Typical Overnight Shifts: 9:00PM - 7:30AM and 11:00PM - 7:30AM Flexible with...

  • Patient Financial Services Representative

    1 week ago

    Hollywood, United States Memorial Healthcare System Full time

    At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. **Summary**: The Patient Financial Services Representative (PFSR) serves as the first point of...

  • Patient Financial Services Representative

    2 weeks ago

    Hollywood, United States Memorial Healthcare System Full time

    At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. Summary: The Patient Financial Services Representative (PFSR) serves as the first point of...

  • Patient Service Representative

    1 month ago

    Hollywood, United States ZOLL LifeVest Full time

    Job DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...

  • Patient Service Representative

    3 weeks ago

    Hollywood, United States ZOLL LifeVest Full time

    Job DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...

  • Financial Analyst I

    3 weeks ago

    Hollywood, United States Seminole Gaming Full time

    Overview: **About Seminole Hard Rock Hotel & Casino Hollywood** **Benefits & Perks**: **Responsibilities**: Under the direction of the Director of Finance the incumbent performs financial, operational and technical analyses. This position provides support to enterprise management by ensuring business strategies and financial goals are achieved. **ESSENTIAL...

  • Student Financial Services Manager

    1 month ago

    Hollywood, United States Galen College of Nursing Full time

    Description Introduction Are you passionate about delivering superior work outcomes? At Galen College of Nursing, we are committed to a single purpose: offering excellence in nursing education. Our staff and administration live out our vision! We change the life of one to care for the lives of many. Jump-start your career as a Student Financial Services...

  • Student Financial Services Manager

    3 weeks ago

    Hollywood, United States Galen College of Nursing Full time

    Description Introduction Are you passionate about delivering superior work outcomes? At Galen College of Nursing, we are committed to a single purpose: offering excellence in nursing education. Our staff and administration live out our vision! We change the life of one to care for the lives of many. Jump-start your career as a Student Financial Services...

  • Bilingual/ Non-Bilingual Patient Access Representative I

    1 month ago

    Hollywood, United States The CSI Companies Full time

    CSI Companies has partnered with our client in the search for an on-site Bilingual Patient Access Representative! Location: Miramar, FL (33025) Hours: Monday-Friday, 8:30 AM EST-5:00 PM Pay: $16-$19/hour- based on experience Employment Type: Contract to hire Day to Day: - Collaborates to deliver a seamless, exceptional patient experience across a broad range...

  • Bilingual/ Non-Bilingual Patient Access Representative I

    3 weeks ago

    Hollywood, United States The CSI Companies Full time

    CSI Companies has partnered with our client in the search for an on-site Bilingual Patient Access Representative! Location: Miramar, FL (33025) Hours: Monday-Friday, 8:30 AM EST-5:00 PM Pay: $16-$19/hour- based on experience Employment Type: Contract to hire Day to Day: - Collaborates to deliver a seamless, exceptional patient experience across a broad range...

  • financial analyst i

    1 month ago

    Hollywood, Florida, United States Hard Rock Hotel and Casino Full time

    Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale...

  • financial analyst i

    3 weeks ago

    Hollywood, Florida, United States Hard Rock Hotel and Casino Full time

    Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale...

  • Financial Representative Trainee

    1 day ago

    Hollywood, United States Mutual of Omaha Full time

    Financial Representative Trainee - Miami, FL Location: Florida Work Type: Full Time Regular Job No: 502874 Categories: Sales, Early Career Programs, Financial Representative Trainee Application Closes: Open Until Filled ...

  • Financial Representative Trainee

    1 day ago

    Hollywood, United States Mutual of Omaha Full time

    Financial Representative Trainee - Miami, FL Location: Florida Work Type: Full Time Regular Job No: 502874 Categories: Sales, Early Career Programs, Financial Representative Trainee Application Closes: Open Until Filled ...

  • Bilingual/ Non-Bilingual Patient Access Representative I

    2 months ago

    Hollywood, United States The CSI Companies Full time

    CSI Companies has partnered with our client in the search for an on-site Bilingual Patient Access Representative! Location: Miramar, FL (33025) Hours: Monday-Friday, 8:30 AM EST-5:00 PM Pay: $16-$19/hour- based on experience Employment Type: Contract to hire Day to Day: - Collaborates to deliver a seamless, exceptional patient experience across a broad...

  • Bilingual/ Non-Bilingual Patient Access Representative I

    3 weeks ago

    Hollywood, United States The CSI Companies Full time

    CSI Companies has partnered with our client in the search for an on-site Bilingual Patient Access Representative! Location: Miramar, FL (33025) Hours: Monday-Friday, 8:30 AM EST-5:00 PM Pay: $16-$19/hour- based on experience Employment Type: Contract to hire Day to Day: - Collaborates to deliver a seamless, exceptional patient experience across a broad...